District Field Technician (Boston, MA)

Backyard Discovery; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid holidays

Tuition reimbursement

Job summary

Backyard Discovery is hiring a District Field Technician in Boston, MA, to ensure quality installations and assist independent technicians. You will solve complex customer issues and conduct on-site assessments, training new team members on assembly techniques.

This role involves traveling within the district, working outdoors in various conditions, and requires physical capabilities like lifting components up to 75 lbs. Join Backyard Discovery to impact customer experience positively while enjoying comprehensive benefits from day one.

Qualifications

• Hands-on experience assembling outdoor residential products like playsets and gazebos.
• Experience mentoring or training technicians preferred.
• Excellent communication skills necessary.

Responsibilities

• Complete 3–5 installations weekly to support capacity and quality assurance.
• Assist independent technicians with installation challenges.
• Conduct on-site visits for installation completion when necessary.

Skills

Mechanical aptitude

Problem-solving ability

Customer-facing skills

Attention to detail

Job description

Backyard Discovery is looking for a District Field Technician to serve as a field‑level product expert, problem solver, and quality ambassador within an assigned district. The position covers the Boston, MA area.

What You’ll Do

• Complete approximately 3–5 installations per week to support field capacity, quality assurance, and complex or high‑profile jobs.
• Serve as a field resource for independent technicians when questions arise about product complexity, site conditions, or installation challenges.
• Act as the primary escalation contact for complex or high‑priority customer issues within your district.
• Conduct on‑site visits to assess, correct, or complete installation work when needed.
• Support onboarding for newly onboarded 1099 assembly technicians by demonstrating proper assembly techniques, safety practices, documentation standards, and customer interaction expectations.
• Help identify recurring product, installation, or service issues and communicate trends to leadership.
• Partner with Operations, Customer Service, and contractors to ensure timely and professional issue resolution.

Requirements

• Hands‑on experience assembling outdoor residential products such as playsets, gazebos, pergolas, greenhouses, outdoor kitchens, or similar products.
• Strong mechanical aptitude and problem‑solving ability.
• Experience mentoring, coaching, or training technicians preferred.
• Excellent communication and customer‑facing skills.
• The ability to stay calm, professional, and solution‑focused in escalated situations.
• Strong documentation habits and attention to detail.
• Comfort traveling throughout an assigned district.

Physical Requirements

• Working outdoors in varied weather conditions.
• Using hand tools and power tools regularly.
• Lifting and moving components up to 75 lbs.
• Traveling throughout the assigned district for installations, onboarding, and customer issue resolution.

Why Join Backyard Discovery?

At Backyard Discovery, our products help families create lasting memories in their own backyards. This role offers the opportunity to directly impact customer experience, installation quality, and field team success while working with products that bring families together. Our benefits are built to support the whole employee: first‑day medical, dental, vision, and life insurance; company‑paid short‑term disability and life coverage; parental leave; tuition reimbursement; 401(k) matching; HSA/FSA options with generous HSA contributions; 12 paid holidays (including the day after The Superbowl); wellness programs; volunteer time off; employee assistance resources; and discounts on company products.

Interested? Apply today and help us deliver a best‑in‑class field experience for our customers.