District Field Technician (Chicago, IL)

Backyard Discovery; Illinois; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

First-day medical, dental, and vision insurance

401(k) matching

Tuition reimbursement

Paid holidays and wellness programs

Discounts on company products

Job summary

Backyard Discovery is seeking a District Field Technician to be a field-level product expert and quality ambassador. This role requires hands-on experience assembling outdoor residential products and problem-solving skills.

You will resolve escalated customer issues, support field teams, and ensure high-quality installations. The position offers comprehensive benefits and the chance to directly impact customer experience.

Qualifications

• Experience mentoring, coaching, or training technicians preferred.
• Attention to detail and strong documentation habits.
• Ability to stay calm and professional in escalated situations.

Responsibilities

• Complete approximately 3–5 installations per week.
• Serve as a field resource for independent technicians.
• Act as the primary escalation contact for customer issues.
• Conduct on-site visits to assess or complete installation work.
• Support onboarding for newly onboarded assembly technicians.
• Communicate trends of recurring issues to leadership.

Skills

Hands-on experience assembling outdoor residential products

Strong mechanical aptitude

Excellent communication skills

Problem-solving ability

Job description

Overview

Backyard Discovery is seeking a District Field Technician to serve as a field-level product expert, problem solver, and quality ambassador within an assigned district. This role is ideal for someone with hands-on experience assembling outdoor residential products who enjoys solving customer issues, supporting field teams, and ensuring high-quality installations.

In this role, you will help resolve escalated customer concerns, support installation quality, complete weekly hands-on installations, and work side-by-side with newly onboarded technicians during their first several jobs to help reinforce our service and quality expectations.

What You’ll Do

• Complete approximately 3–5 installations per week to support field capacity, quality assurance, and complex or high-profile jobs.
• Serve as a field resource for independent technicians when questions arise about product complexity, site conditions, or installation challenges.
• Act as the primary escalation contact for complex or high-priority customer issues within your district.
• Conduct on-site visits to assess, correct, or complete installation work when needed.
• Support onboarding for newly onboarded 1099 assembly technicians by demonstrating proper assembly techniques, safety practices, documentation standards, and customer interaction expectations.
• Help identify recurring product, installation, or service issues and communicate trends to leadership.
• Partner with Operations, Customer Service, and contractors to ensure timely and professional issue resolution.

Requirements

The Ideal Candidate Has

• Hands-on experience assembling outdoor residential products such as playsets, gazebos, pergolas, greenhouses, outdoor kitchens, or similar products.
• Strong mechanical aptitude and problem-solving ability.
• Experience mentoring, coaching, or training technicians preferred.
• Excellent communication and customer-facing skills.
• The ability to stay calm, professional, and solution-focused in escalated situations.
• Strong documentation habits and attention to detail.
• Comfort traveling throughout an assigned district.

Physical Requirements

This is a field-based, hands-on role. Candidates must be comfortable:

• Working outdoors in varied weather conditions.
• Using hand tools and power tools regularly.
• Lifting and moving components up to 75 lbs.
• Traveling throughout the assigned district for installations, onboarding, and customer issue resolution.

Summary

Why Join Backyard Discovery?

At Backyard Discovery, our products help families create lasting memories in their own backyards. This role offers the opportunity to directly impact customer experience, installation quality, and field team success while working with products that bring families together.

This position includes comprehensive benefits such as first-day medical, dental, vision, and life insurance; company-paid short-term disability and life coverage; parental leave; tuition reimbursement; 401(k) matching; HSA/FSA options with generous HSA contributions; 12 paid holidays; wellness programs; volunteer time off; employee assistance resources; and discounts on company products.

Interested? Apply today and help us deliver a best-in-class field experience for our customers.