District Community Manager: Growth & Service Leader

Sun Communities & Sun Outdoors; Grand Rapids (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive medical & prescription

Dental and vision plans

On-site fitness center

401(k) with matching

Paid time off & holidays

Job summary

Sun Communities & Sun Outdoors is seeking a District Assistant Community Manager to support its district in administration, marketing, leasing, and maintenance across a Sun community. The role covers budgeting, resident relations, and ensuring high service standards while coordinating with maintenance and sales teams.

The position requires a high school diploma or GED, with a Bachelor's degree preferred, along with 2 years of general business and customer service experience.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree in related field preferred.
• 2 years in general business and customer service experience required.
• 6 months in sales and leasing experience preferred.
• Excellent written and verbal communication skills.
• Demonstrated leadership abilities.
• Intermediate computer proficiency.
• Solid negotiation skills.
• Ability to thrive in a fast-paced environment.
• Flexibility to respond to community needs during non-business hours.

Responsibilities

• Handles delinquencies and approves eviction proceedings while adhering to Sun's policies.
• Monitors, codes and approves invoices for operating expenses and sales related costs.
• Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as filing to collect on delinquent debts.
• Handles customer issues in a timely and professional manner, communicating through a variety of means.
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Coordinates and assists with the Lease Purchase Program (LPP), including repairs, leasing, LPP sales, refurbishments, re-leasing, closing, and follow-up.
• Ensures customers and residents receive the highest levels of service consistent with Sun's Customer Service philosophy.
• Reports any deficiencies, which would adversely affect the operation of the community.
• Identifies and prepares sites for model homes. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins.
• Inspects and recommends purchase and renovation of used/repossessed homes.
• Enforces community rules and regulations.
• Reviews monthly property accounting reports and compiles reports for the Accounting Department, as required. Prepares monthly explanation of P&L variances for District Manager review and approval.
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations.
• Ensures that overall community(s) appearance is well maintained and groomed to Sun's curb appeal standards.
• Utilizes the Art of Sales process during prospect appointments.
• Plans and coordinates resident relation events and activities.
• Initiates and maintains local dealer relationships.
• Handles emergencies that may arise onsite, insuring adherence to standard operating procedures.
• Adheres to Sun's "3 contacts per day standard".
• All other duties as assigned.
• Assists with developing a marketing strategy and maintains effective advertising to attract prospective residents to the community.

Skills

Communication skills

Leadership

Negotiation

Adaptability

Computer proficiency

Customer service

Sales

Time management

Education

High School Diploma or GED

Bachelor's Degree in Related field

Job description

Sun Communities & Sun Outdoors is seeking a District Assistant Community Manager to support its district in administration, marketing, leasing, and maintenance across a Sun community. The role covers budgeting, resident relations, and ensuring high service standards while coordinating with maintenance and sales teams.

The position requires a high school diploma or GED, with a Bachelor's degree preferred, along with 2 years of general business and customer service experience.