Distribution Systems Tech Support Specialist

Georgia Power Company; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Georgia Power is seeking a Distribution Support Specialist to back critical applications like MAXIMO, GIS, and CYME, ensuring reliability and data integrity across the distribution grid. The role emphasizes technical troubleshooting, performance analysis, and knowledge sharing with end-users and engineers.

The ideal candidate will provide expert support, collaborate with vendors, and lead enhancement projects to optimize asset management tools and mapping systems for efficient operations.

Qualifications

• Strong analytical skills and ability to diagnose and resolve complex issues.
• Experience in technical support, analyst, or specialist roles for enterprise applications.
• Excellent communication skills for explaining technical topics to non-technical users.
• Experience developing training sessions or end-user documentation.
• Ability to collaborate with vendors and internal teams in fast-paced environments.
• Proficiency with MS Office and related software applications.

Responsibilities

• Provide technical support and issue resolution for MAXIMO, GIS, CYME, and other asset management applications.
• Analyze performance metrics, data integrity, and user feedback to drive improvements.
• Collaborate with vendors and internal teams on enhancements, releases, and integrations.
• Develop and deliver training sessions and end-user documentation.
• Act as a subject matter expert for multiple distribution technology platforms.
• Stay current with new technologies and system updates to keep the team informed.

Skills

Technical Support

Analytical

Vendor Communication

Training

Documentation

MS Office

Tools

MAXIMO

GIS

CYME

Job description

Georgia Power is seeking a Distribution Support Specialist to back critical applications like MAXIMO, GIS, and CYME, ensuring reliability and data integrity across the distribution grid. The role emphasizes technical troubleshooting, performance analysis, and knowledge sharing with end-users and engineers.

The ideal candidate will provide expert support, collaborate with vendors, and lead enhancement projects to optimize asset management tools and mapping systems for efficient operations.