Distribution Support Specialist

Georgia Power Company; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Georgia Power is seeking a Distribution Support Specialist to back critical applications like MAXIMO, GIS, and CYME, ensuring reliability and data integrity across the distribution grid. The role emphasizes technical troubleshooting, performance analysis, and knowledge sharing with end-users and engineers.

The ideal candidate will provide expert support, collaborate with vendors, and lead enhancement projects to optimize asset management tools and mapping systems for efficient operations.

Qualifications

• Strong analytical skills and ability to diagnose and resolve complex issues.
• Experience in technical support, analyst, or specialist roles for enterprise applications.
• Excellent communication skills for explaining technical topics to non-technical users.
• Experience developing training sessions or end-user documentation.
• Ability to collaborate with vendors and internal teams in fast-paced environments.
• Proficiency with MS Office and related software applications.

Responsibilities

• Provide technical support and issue resolution for MAXIMO, GIS, CYME, and other asset management applications.
• Analyze performance metrics, data integrity, and user feedback to drive improvements.
• Collaborate with vendors and internal teams on enhancements, releases, and integrations.
• Develop and deliver training sessions and end-user documentation.
• Act as a subject matter expert for multiple distribution technology platforms.
• Stay current with new technologies and system updates to keep the team informed.

Skills

Technical Support

Analytical

Vendor Communication

Training

Documentation

MS Office

Tools

MAXIMO

GIS

CYME

Job description

About Us

Georgia Power is a leading energy provider, committed to delivering reliable and affordable energy solutions to our customers. We are dedicated to fostering innovation and excellence in our operations and services. As part of our continued growth, we are seeking a Distribution Support Specialist to join our dynamic team.

About Us

Georgia Power is a leading energy provider, committed to delivering reliable and affordable energy solutions to our customers. We are dedicated to fostering innovation and excellence in our operations and services. As part of our continued growth, we are seeking a Distribution Support Specialist to join our dynamic team.

Position Overview

This role will be a key player in supporting and optimizing a variety of critical business applications used for asset management, geographic information systems (GIS), and distribution system modeling within our distribution operations team. The ideal candidate is a highly technical and analytical problem-solver who can support multiple systems and applications as needed.

You will be responsible for providing technical support, collaborating with both vendors and internal teams, and leading enhancement projects for various applications. Your expertise will be crucial in ensuring our engineering and distribution support teams have the tools they need to maintain grid reliability and asset data integrity.

The ideal candidate will possess a deep understanding of MAXIMO and GIS systems and be able to provide exceptional support and guidance to our teams. Additionally, the candidate will support the CYME application, ensuring accurate network modeling and efficient operations, and partner with team members in supporting other asset management applications.

Key Responsibilities

• Provide technical support, troubleshooting, and issue resolution for MAXIMO, GIS, CYME [MS1] , and other operational applications, ensuring seamless availability.
• Analyze application performance metrics, data integrity, and user feedback to identify and implement areas for improvement and efficiency.
• Collaborate with cross-functional teams, including vendors and technology partners, on system enhancements, new releases, and integration projects.
• Develop and deliver training sessions and documentation to improve end-user proficiency with asset management and mapping tools.
• Act as a subject matter expert for multiple distribution technology platforms, offering guidance and support to end-users and leadership.
• Stay current with new technology and updates in relevant systems, ensuring the team is informed and trained accordingly.

Qualifications

• Strong analytical skills with a proven ability to diagnose and resolve complex technical issues across multiple applications.
• Experience in a technical support, analyst, or specialist role, with a focus on enterprise-level applications.
• Excellent communication skills with the ability to translate technical information for non-technical users.
• Experience in developing and conducting training sessions or creating support documentation.
• Proven ability to work collaboratively in a fast-paced, team-oriented environment.
• Proficiency in MS Office Suite and other relevant software applications.

Preferred Qualifications

• Hands‑on experience supporting applications in the energy or utility sector, particularly within distribution operations.
• Familiarity with Asset Management (MAXIMO), GIS (Geographic Information Systems), and/or Distribution System Modeling (CYME) applications.
• Experience with process optimization and driving efficiency through technology solutions.

Join Georgia Power and contribute to our mission of delivering reliable energy solutions and exceptional customer service.

Georgia Power

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company’s promise to 2.6 million customers in all but four of Georgia’s 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world‑class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company

Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry‑leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net‑zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com.

Southern Company invests in the well‑being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well‑being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 21147

Job Category: Engineering

Job Schedule: Full time

Company: Georgia Power