Distribution Customer Service and Booking Agent

Expeditors International; Irving (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid vacation/ holidays

Medical health plan

Life insurance

ESPP

Training & development

Growth opportunities

Referral bonus

Job summary

Expeditors International in Irving, TX is seeking a Distribution Customer Service and Booking Agent to handle order input, paperwork, and reporting within our fast-paced warehouse and office environment.

You will manage WMS transactions, prepare shipping documents, and communicate with internal teams and customers to ensure on-time delivery and accuracy. The role requires attention to detail, reliable data entry, and teamwork in peak periods.

Qualifications

• High school diploma or equivalent; college degree a plus.
• Customer service, logistics or warehouse office experience.
• Accurate data entry and working Excel; WMS experience a plus.
• Detail-oriented team player.

Responsibilities

• Enter, release and update orders and transactions in the WMS accurately.
• Prepare shipping and receiving paperwork and labels.
• Run and distribute routine reports for supervisors.
• Monitor order status and flag exceptions before cut-off.
• Support cycle counts, adjustment documentation and variance research.
• Coordinate with floor operators to keep physical and system activity in sync.
• Communicate professionally with internal teams and, when assigned, customer contacts.
• Follow SOPs and safety and security procedures.

Skills

Customer service

Data entry

Excel

Attention to detail

Communication

Education

High school diploma

Tools

WMS

Job description

Distribution Customer Service and Booking Agent

• Full-time

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Role summary

Expeditors employee who performs order input, paperwork and reporting, based on the Expeditors Customer Service Representative profile. Agents work alongside agency contract workers and own the system transactions in their area. The two open REV1 seats support Inventory and the Outbound PM shift.

Tuesday-Saturday 6am-3pm

Monday-Friday 9am-6pm

Key responsibilities

• Enter, release and update orders and transactions in the WMS accurately.
• Prepare shipping and receiving paperwork and labels.
• Run and distribute routine reports for supervisors.
• Monitor order status and flag exceptions before cut-off.
• Support cycle counts, adjustment documentation and variance research.
• Coordinate with floor operators to keep physical and system activity in sync.
• Communicate professionally with internal teams and, when assigned, customer contacts.
• Follow SOPs and safety and security procedures.

Program specifics

• Inventory seat: serialized-inventory accuracy and count support.
• Outbound PM seat: order completion, carrier hand-off documents and end-of-shift status.
• Escalate any count or serial-number discrepancy immediately.

Qualifications

• High school diploma or equivalent; college degree a plus.
• Customer service, logistics or warehouse office experience [Confirm years].
• Accurate data entry and working Excel; WMS experience a plus.
• Detail-oriented team player.

Physical / work environment

Warehouse and office environment in a secured, high-value facility. Able to stand and walk for extended periods, lift up to 50 lb, and work safely around forklifts and powered equipment. ESD-safe handling and required PPE apply on the floor.

Special requirements

Background check required (high-value facility with access control and CCTV). Bilingual a plus. Flexibility for peak periods, overtime and occasional weekend work.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus