Logistics Agent

Expeditors; Orlando (FL); In loco; USD 38.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Vacation

Holiday

Health Plan

Life Insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training and Personnel Development

Descrizione del lavoro

Expeditors in Orlando is seeking an on-site Logistics Agent to identify and fulfill customers' transportation needs. You will receive, book, and schedule orders to ensure timely freight movement while delivering exceptional service.

The role requires strong communication, attention to detail, and the ability to work well under pressure. It offers development opportunities within a Fortune 500 logistics leader.

Competenze

• High School Diploma required.
• Excellent customer service skills; friendly, courteous, empathetic and helpful.
• Strong interpersonal and communication abilities to listen and respond clearly.
• Excellent attention to detail and organizational skills.
• Keen to learn and expand knowledge.
• Ability to stay calm under pressure and handle stress.

Mansioni

• Prepare, handle, and process documentation, including air waybills and customs documents.
• Update shipment information in the operating system in a timely manner.
• Dispatch freight to maintain on-time movement and protect the customer supply chain.
• Communicate with customers, vendors, and Expeditors colleagues via email, phone, and in person.
• Monitor reports to understand performance and development opportunities.
• Bill customers accurately according to SOPs, rate shells, and tariffs.
• Maintain strong vendor relationships with airlines, trucking companies, and others.
• Ensure compliance with internal policies and external regulations.
• Meet KPIs and contribute to department and company goals.
• Seek opportunities to improve processes and efficiency.
• Escalate issues per guidelines when necessary.

Conoscenze

Customer service

Interpersonal skills

Attention to detail

Learning mindset

Urgency

Resilience

Teamwork

Formazione

High School Diploma

Descrizione del lavoro

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

The role of a Logistics Agent is to identify and understand our customer's transportation needs.Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Major Duties and Responsibilities:

• Prepare, handle, and process documentation,including house and master air waybills, commercial documents and customs/regulatory documents
• Update shipment information it a timely and accurate manner into our operating system
• Timely freight dispatch to avoid disruptions incustomer's supply chain
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Review and monitor reports to understand individual performance, impact and opportunities for development
• Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs
• Contribute to maintaining strong vendor relationships- airlines, trucking companiesand others
• Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
• Meet key performance indicators in support of department, branch, productand company goals
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
• Escalate problems or decisions toManagement based on established guidelines and procedures when necessary

Qualifications

Minimum Qualifications:

• High School Diploma
• Excellent customer service skills; friendly, courteous, empathetic and helpful
• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
• Strong attention to detail and organizational skills
• Proven desire to learn and expand knowledge base
• Sense of urgency around all aspects of customer service
• Emotional resilience, can withstand stress
• Work effectively and productively with others

Desired Qualifications:

• One year of work experience in a customer service related role

Additional Information

Personal Development:

• Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits package
• Every employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employees
• Meet company standards of 52 hours training per year per employee
• Complete mandatory training when required
• Participate in desk side training between products and departments to learn new skills outside of the normal day to day tasks you execute

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Relocation expenses/support are not offered for this position.

This position is located at our MCO/Orlando metro area location.

Must be authorized to work in the US

All your information will be kept confidential according to EEO guidelines.