Logistics Agent

Expeditors International; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training & Development Program

Job summary

Expeditors is looking for a Logistics Agent at our Orlando location. The role focuses on understanding customer transportation needs, booking and scheduling orders, and ensuring timely, accurate freight movement with outstanding customer service.

Key duties include preparing and processing documentation, updating shipment data, timely dispatch, communicating with customers and partners, invoicing per SOPs, and maintaining compliance with policies and regulations.

Qualifications

• High School Diploma required.
• Excellent customer service skills; friendly, courteous, empathetic and helpful.
• Effective interpersonal skills and clear communication to obtain positive results.
• Strong attention to detail and organizational skills.
• Proven desire to learn and expand knowledge base.
• Sense of urgency around all aspects of customer service.
• Emotional resilience, can withstand stress.
• Work effectively and productively with others.
• One year of work experience in a customer service related role.

Responsibilities

• Prepare, handle, and process documentation, including house and master air waybills, commercial documents and customs/regulatory documents.
• Update shipment information in our operating system in a timely and accurate manner.
• Timely freight dispatch to avoid disruptions in the customer’s supply chain.
• Communicate effectively with customers, vendors, and Expeditors network via email, phone, instant message, and in person.
• Review and monitor reports to understand performance and opportunities for development.
• Accurately execute invoicing based on established SOPs, rate shells and Tariffs.
• Contribute to maintaining strong vendor relationships with airlines, trucking companies and others.
• Maintain compliance with internal policies, external regulations and customer requirements.
• Meet KPIs in support of department, branch, product and company goals.
• Desire to understand overall process flow and seek improvements for efficiency.
• Escalate problems or decisions to Management as needed.

Skills

Customer service

Communication

Attention to detail

Organization

Teamwork

Problem solving

Stress resilience

Education

High School Diploma

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

The role of a Logistics Agent is to identify and understand our customer's transportation needs.Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.

Major Duties and Responsibilities:

• Prepare, handle, and process documentation,including house and master air waybills, commercial documents and customs/regulatory documents
• Update shipment information it a timely and accurate manner into our operating system
• Timely freight dispatch to avoid disruptions incustomer's supply chain
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Review and monitor reports to understand individual performance, impact and opportunities for development
• Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs
• Contribute to maintaining strong vendor relationships- airlines, trucking companiesand others
• Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
• Meet key performance indicators in support of department, branch, productand company goals
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
• Escalate problems or decisions toManagement based on established guidelines and procedures when necessary

Qualifications

Minimum Qualifications:

• High School Diploma
• Excellent customer service skills; friendly, courteous, empathetic and helpful
• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
• Strong attention to detail and organizational skills
• Proven desire to learn and expand knowledge base
• Sense of urgency around all aspects of customer service
• Emotional resilience, can withstand stress
• Work effectively and productively with others

Desired Qualifications:

• One year of work experience in a customer service related role

Additional Information

Personal Development:

• Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits package
• Every employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employees
• Meet company standards of 52 hours training per year per employee
• Complete mandatory training when required
• Participate in desk side training between products and departments to learn new skills outside of the normal day to day tasks you execute

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Relocation expenses/support are not offered for this position.

This position is located at our MCO/Orlando metro area location.

Must be authorized to work in the US

All your information will be kept confidential according to EEO guidelines.