Distribution Customer Service and Booking Agent

Expeditors; Irving (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Development Program

Growth opportunities

Employee Referral Program Bonus

Job summary

Expeditors is hiring for a Distribution Customer Service and Booking Agent in Irving, TX. This full-time role supports order input, paperwork, reporting, and system transactions in a high-value warehouse and office environment within Expeditors’ global logistics network.

The position requires a high school diploma (college degree a plus), data entry accuracy, and Excel proficiency, with experience in customer service or logistics. Bilingual abilities are a plus but not required.

Qualifications

• Experience in customer service or logistics is preferred.
• Accurate data entry and proficiency in Excel required.
• Warehouse/office environment experience is a plus.

Responsibilities

• Enter, release and update orders and transactions in the WMS.
• Prepare shipping and receiving paperwork and labels.
• Run routine reports for supervisors.
• Monitor order status and flag exceptions before cut-off.
• Coordinate with floor operators to align physical and system activity.
• Communicate with internal teams and customer contacts.

Skills

Data entry

Customer service

Attention to detail

Team player

Excel

Education

High school diploma or equivalent

College degree a plus

Tools

WMS

ERP systems

Job description

Distribution Customer Service and Booking Agent

• Full-time

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Role summary

Expeditors employee who performs order input, paperwork and reporting, based on the Expeditors Customer Service Representative profile. Agents work alongside agency contract workers and own the system transactions in their area. The two open REV1 seats support Inventory and the Outbound PM shift.

Tuesday-Saturday 6am-3pm

Monday-Friday 9am-6pm

Key responsibilities

• Enter, release and update orders and transactions in the WMS accurately.
• Prepare shipping and receiving paperwork and labels.
• Run and distribute routine reports for supervisors.
• Monitor order status and flag exceptions before cut-off.
• Support cycle counts, adjustment documentation and variance research.
• Coordinate with floor operators to keep physical and system activity in sync.
• Communicate professionally with internal teams and, when assigned, customer contacts.
• Follow SOPs and safety and security procedures.

Program specifics

• Inventory seat: serialized-inventory accuracy and count support.
• Outbound PM seat: order completion, carrier hand-off documents and end-of-shift status.
• Escalate any count or serial-number discrepancy immediately.

Qualifications

• High school diploma or equivalent; college degree a plus.
• Customer service, logistics or warehouse office experience [Confirm years].
• Accurate data entry and working Excel; WMS experience a plus.
• Detail-oriented team player.

Physical / work environment

Warehouse and office environment in a secured, high-value facility. Able to stand and walk for extended periods, lift up to 50 lb, and work safely around forklifts and powered equipment. ESD-safe handling and required PPE apply on the floor.

Special requirements

Background check required (high-value facility with access control and CCTV). Bilingual a plus. Flexibility for peak periods, overtime and occasional weekend work.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

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