Disputes Specialist: Reg E & ACH Recovery

EverBank Financial Corp.; Jacksonville (FL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision & HSA/FSA

401(k) savings

Paid holidays & generous PTO

Wellness & voluntary benefits

Tuition reimbursement

Commuter Benefits

Life and Disability Insurance

Job summary

EverBank, N.A. is seeking a Disputes Specialist to process and recover funds for disputed transactions across Visa debit, ACH, checks, bill pay, Zelle, and international wires.

The role ensures timely, compliant handling of disputes under Regulation E, working independently while collaborating with management. The position requires 2+ years in banking or financial services, Reg E experience preferred, and strong communication skills.

Qualifications

• 2+ years of experience in banking, financial services, or back-office operations.
• Experience supporting Regulation E dispute, claims, fraud, or error-resolution processes within a banking or financial services environment.
• Strong written and verbal communication skills with attention to detail in a high-volume environment.

Responsibilities

• Investigates and gathers all relevant information to the claims.
• Proactively manages cases and ensures timely follow-up.
• Uses dispute resolution to handle customer concerns and find solutions.
• Provides solutions to client, branch, and banking inquiries, and escalates issues when necessary.
• Handles complex dispute reviews.
• Manages the team inbox and proper distribution of items received.

Skills

Dispute resolution

Banking operations

Reg E experience

NACHA/ACH knowledge

Communication skills

Regulatory compliance

Education

High School Preferred

Job description

EverBank, N.A. is seeking a Disputes Specialist to process and recover funds for disputed transactions across Visa debit, ACH, checks, bill pay, Zelle, and international wires.

The role ensures timely, compliant handling of disputes under Regulation E, working independently while collaborating with management. The position requires 2+ years in banking or financial services, Reg E experience preferred, and strong communication skills.