Debit & ACH Dispute Specialist I

Woodforest National Bank; The Woodlands (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Woodforest National Bank is seeking a Dispute Specialist I in Texas who will investigate and process debit card and ACH dispute claims and stop payments initiated by customers or the bank. The role requires knowledge of Regulation E and bank policies, with duties spanning research, processing credits and reversals, and providing strong customer support.

The position is full-time and located in The Woodlands, TX, offering an opportunity to work in a large, employee-owned community bank

Qualifications

• 2 years of financial operations, banking, or claim investigations experience.
• 1 year of high level administration or account servicing experience preferred.
• Some customer service experience preferred.

Responsibilities

• Research customer dispute claims by reviewing card transactions, account records and information provided by merchants or customers; makes a determination or escalates for approval as appropriate.
• Processes credits and reversals based on the outcome of the dispute claims.
• Provide excellent support for calls regarding dispute questions and claim information from customers, branches, Customer Experience, and merchants.
• Reviews pending dispute files to see if all required documentation has been provided.
• Process dispute claims in accordance with Regulation E and department/network compliance requirements

Skills

Banking operations

Fraud investigations

Regulation E

Customer service

Education

High School Diploma or equivalent

Tools

MS Office

Financial software

Job description

Woodforest National Bank is seeking a Dispute Specialist I in Texas who will investigate and process debit card and ACH dispute claims and stop payments initiated by customers or the bank. The role requires knowledge of Regulation E and bank policies, with duties spanning research, processing credits and reversals, and providing strong customer support.

The position is full-time and located in The Woodlands, TX, offering an opportunity to work in a large, employee-owned community bank