Disputes Specialist

Socket.dev; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Socket.dev is seeking a Disputes Specialist to process and recover funds for disputed transactions across Visa debit, ACH, checks, and international wires. The role ensures timely, compliant resolution under Regulation E and related rules, collaborating with management as needed.

The ideal candidate will bring 2+ years in banking or financial services, with strong communication skills and attention to detail in a high-volume environment. This is an on-site opportunity in Jacksonville, FL.

Qualifications

• Strong written and verbal communication skills.
• Experience supporting Regulation E (Reg E) dispute, claims, fraud, or error-resolution processes within a banking or financial services environment.
• Working knowledge of NACHA operating rules, ACH processing, and related regulatory requirements.

Responsibilities

• Investigates and gathers all relevant information to the claims brought forth.
• Proactively manages cases and ensures timely follow-up of matters.
• Uses dispute resolution to handle customer concerns and find solutions to issues.
• Provides solutions to client, branch, and banking inquiries, and escalates issues when necessary.
• Handles complex dispute reviews.
• Manages the team inbox and proper distribution of items received.

Skills

Written communication

Verbal communication

Education

High School Diploma

Job description

Disputes Specialist

The Disputes Specialist processes and attempts funds recovery for all disputed transactions received by the bank. This job is responsible for the investigation and resolution of disputes for Visa debit card, ACH, Checks, Bill Pay, Zelle and international wires. In support other bank professionals, this job ensures all client disputes are handled timely and in compliance with Regulation E and any other applicable regulations. This role works independently on these cases while collaborating with management to ensure proper and timely handling.

Key Responsibilities and Duties

• Investigates and gathers all relevant information to the claims brought forth.
• Proactively manages cases and ensures timely follow-up of matters.
• Uses dispute resolution to handle customer concerns and find solutions to issues.
• Provides solutions to client, branch, and banking inquiries, and escalates issues when necessary.
• Handles complex dispute reviews.
• Manages the team inbox and proper distribution of items received.

Minimum Qualifications

• 2+ years of experience in banking, financial services, or back-office operations.

Preferred Qualifications

• Experience supporting Regulation E (Reg E) dispute, claims, fraud, or error-resolution processes within a banking or financial services environment.
• Working knowledge of NACHA operating rules, ACH processing, and related regulatory requirements.
• Strong written and verbal communication skills with demonstrated attention to detail and accuracy in a high-volume operational environment.

Role Specific Work Experience

• No Experience Required; 2+ Years Preferred

Educational Requirements

• High School Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

3IC

Posting End Date

9/25/26