Disputes Specialist

EverBank Financial Corp.; Jacksonville (FL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision & HSA/FSA

401(k) savings

Paid holidays & generous PTO

Wellness & voluntary benefits

Tuition reimbursement

Commuter Benefits

Life and Disability Insurance

Job summary

EverBank, N.A. is seeking a Disputes Specialist to process and recover funds for disputed transactions across Visa debit, ACH, checks, bill pay, Zelle, and international wires.

The role ensures timely, compliant handling of disputes under Regulation E, working independently while collaborating with management. The position requires 2+ years in banking or financial services, Reg E experience preferred, and strong communication skills.

Qualifications

• 2+ years of experience in banking, financial services, or back-office operations.
• Experience supporting Regulation E dispute, claims, fraud, or error-resolution processes within a banking or financial services environment.
• Strong written and verbal communication skills with attention to detail in a high-volume environment.

Responsibilities

• Investigates and gathers all relevant information to the claims.
• Proactively manages cases and ensures timely follow-up.
• Uses dispute resolution to handle customer concerns and find solutions.
• Provides solutions to client, branch, and banking inquiries, and escalates issues when necessary.
• Handles complex dispute reviews.
• Manages the team inbox and proper distribution of items received.

Skills

Dispute resolution

Banking operations

Reg E experience

NACHA/ACH knowledge

Communication skills

Regulatory compliance

Education

High School Preferred

Job description

The Disputes Specialist processes and attempts funds recovery for all disputed transactions received by the bank. This job is responsible for the investigation and resolution of disputes for Visa debit card, ACH, Checks, Bill Pay, Zelle and international wires. In support other bank professionals, this job ensures all client disputes are handled timely and in compliance with Regulation E and any other applicable regulations. This role works independently on these cases while collaborating with management to ensure proper and timely handling.

Key Responsibilities And Duties

• Investigates and gathers all relevant information to the claims brought forth.
• Proactively manages cases and ensures timely follow-up of matters.
• Uses dispute resolution to handle customer concerns and find solutions to issues.
• Provides solutions to client, branch, and banking inquiries, and escalates issues when necessary.
• Handles complex dispute reviews.
• Manages the team inbox and proper distribution of items received.

Minimum Qualifications

• 2+ years of experience in banking, financial services, or back-office operations.

Preferred Qualifications

• Experience supporting Regulation E (Reg E) dispute, claims, fraud, or error-resolution processes within a banking or financial services environment.
• Working knowledge of NACHA operating rules, ACH processing, and related regulatory requirements.
• Strong written and verbal communication skills with demonstrated attention to detail and accuracy in a high-volume operational environment.

Role Specific Work Experience

• No Experience Required; 2+ Years Preferred

Educational Requirements

• High School Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

3IC

Posting End Date

9/25/26

$25 - $27

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers

Qualifications

EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:

• Medical, dental, vision & HSA/FSA
• 401(k) savings
• Paid holidays & generous PTO
• Additional wellness & voluntary benefits

Additional Company-provided Benefit Options (subject To Plan Terms)

• Tuition reimbursement
• Commuter Benefits
• Life and Disability Insurance