Debit Card Dispute Investigator

First American Bank; Melrose Park (IL); Hybrid; USD 25,000 - 34,000; Full time

Job summary

First American Bank is seeking a Debit Card Dispute Specialist to investigate and resolve debit card and Zelle disputes while ensuring Regulation E compliance. The role involves reviewing chargeback statuses, preparing reports, and handling cardholder items in a timely manner.

The position requires at least one year in banking, strong written and verbal communication, and familiarity with Microsoft 365. Typical hours are Monday–Friday, with potential for additional hours based on business needs.

Qualifications

• High school diploma or equivalent.
• Minimum one year of experience in banking or bank-related field.
• Previous experience in debit/credit card operations preferred.
• Must communicate professionally with external and internal contacts.
• Strong written communication and spelling/grammar.
• Professional demeanor and customer service standards.

Responsibilities

• Investigate and resolve debit card disputes by researching and monitoring cases while ensuring Regulation E compliance.
• Review reports for chargeback statuses and research unposted cardholder items.
• Process Zelle dispute claims according to policies and regulatory requirements.
• Prepare the MasterCard Billing Reports (MCB).
• Prepare end-of-month status reports.
• Monitor Account Data Compromise alerts and reissue warm cards as needed.
• Conduct general research tasks related to debit card operations.
• Complete additional assignments as designated by management.

Skills

Reg E compliance

Banking experience

Communication skills

Detail oriented

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

First American Bank is seeking a Debit Card Dispute Specialist to investigate and resolve debit card and Zelle disputes while ensuring Regulation E compliance. The role involves reviewing chargeback statuses, preparing reports, and handling cardholder items in a timely manner.

The position requires at least one year in banking, strong written and verbal communication, and familiarity with Microsoft 365. Typical hours are Monday–Friday, with potential for additional hours based on business needs.