Disputes & Deductions Specialist — SAP Claims

Aston Carter

United States

Hybrid

USD 28,000 - 40,000

Part time

6 days ago

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Job summary

Aston Carter seeks a Deductions & Claims Specialist for its Tampa, FL hybrid environment. Focused on disputes in the SAP UDM module, you will investigate fines, deductions, and chargebacks tied to customer orders.

Collaborate with AR, Supply Chain, and Sales to drive timely resolutions while maintaining detailed case records and evidence. Ideal candidates have deep SAP dispute experience, familiarity with OTIF and routing guides, and a record of handling high-value deductions in a CPG/logistics

Qualifications

Experience with SAP S/4HANA and SAP UDM / Dispute Management.
Familiar with High Radius or comparable claims tools.
Experience with retailer/vendor chargebacks, OTIF fines, routing-guide compliance, shortage claims, and customer dispute portals.
Approximately 25 years of relevant deductions, claims, or dispute-resolution experience.

Responsibilities

Own assigned deduction and claims investigations from intake through documented resolution in SAP UDM Disputes.
Investigate customer fines, penalties, shortages, invoicing discrepancies, and compliance-related claims.
Trace claims through POs, SAP orders, deliveries, and billing documents.
Gather invoices, BOL, POD, carrier records, API information and other evidence.
Coordinate with the Supply Chain Specialist to obtain context and documentation.
Communicate findings and actions to AR; coordinate submissions and final disposition.
Request missing documents from customers/carriers and document communications.
Determine validity of claims with documented root cause and recommended resolution.
Prioritize aged/high-value cases and report progress to leadership.
Identify recurring issues and suggest preventive improvements with cross-functional teams.