AR Claims Specialist - Retail Deductions & Disputes

GOOD SPORTSMAN MARKETING; Irving (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

GSM Outdoors is seeking a detail-oriented AR Claims Specialist to join our Accounts Receivable team. The role focuses on managing outstanding receivables, resolving deductions, and ensuring timely payments with large retailers.

You will work directly with major customers, using portals like Amazon and Walmart, to investigate discrepancies, submit and maintain claims, and gather supporting documentation for resolution. Strong organization and communication are essential.

Qualifications

• High school diploma or equivalent.
• Experience in Accounts Receivable, collections or claims processing preferred.
• Experience with accounting software/ERP systems preferred.
• Familiarity with large retailer portals (Amazon, Walmart) a plus.

Responsibilities

• Monitor outstanding accounts receivable and assist with collection efforts to secure timely payment.
• Research, investigate, and resolve customer deductions, chargebacks, short payments, and other discrepancies with large retail customers.
• Utilize customer portals (Amazon, Walmart) to research, submit, track, and maintain claims and disputes.
• Prepare, submit, and follow up on customer claims through portals and internal tracking spreadsheets.
• Research and retrieve invoices, proof of delivery, purchase orders, and other supporting documentation.
• Communicate with customers via email regarding balances, status, and disputes.
• Prepare and distribute customer statements and assist with reconciliations.
• Identify recurring discrepancies and communicate trends to the team.
• Export, organize, and analyze account data in Excel for reporting.
• Provide updates to supervisor on outstanding claims and progress.
• Assist with billing-related AR activities.

Skills

Communication skills

Organization

Attention to detail

Critical thinking

Independence

Team collaboration

Adaptability

Education

High school diploma

AR/AR-related experience

Tools

Excel

Outlook

ERP software

Job description

GSM Outdoors is seeking a detail-oriented AR Claims Specialist to join our Accounts Receivable team. The role focuses on managing outstanding receivables, resolving deductions, and ensuring timely payments with large retailers.

You will work directly with major customers, using portals like Amazon and Walmart, to investigate discrepancies, submit and maintain claims, and gather supporting documentation for resolution. Strong organization and communication are essential.