AR Claims Specialist: Deductions & Retail Disputes

Muddy; Irving (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

GSM Outdoors is seeking an AR Claims Specialist to join the Accounts Receivable team. This role focuses on managing customer claims, researching deductions, and ensuring timely resolution with major retailers like Amazon and Walmart.

The ideal candidate will be detail-oriented, organized, and proficient in Excel, navigating portals, and communicating effectively with customers and internal teams. Prior AR experience is preferred for this critical cash-flow role.

Qualifications

• High school diploma or equivalent.
• Experience in Accounts Receivable, collections, claims processing, or a related accounting function preferred.
• Experience working with accounting or ERP software preferred.
• Familiarity with large retailer customer portals, particularly Amazon and Walmart, is a plus.

Responsibilities

• Monitor outstanding accounts receivable and assist with collection efforts to secure timely payment on delinquent accounts.
• Research, investigate, and resolve customer deductions, chargebacks, short payments, and other account discrepancies, particularly with large retail customers.
• Utilize customer portals, including Amazon and Walmart, to research, submit, track, and maintain claims and disputes.
• Prepare, submit, and follow up on customer claims through online portals and internal tracking spreadsheets.
• Research and retrieve invoices, proof of delivery, purchase orders, and other supporting documentation needed to substantiate customer disputes.
• Communicate with customers primarily through email regarding outstanding balances, payment status, claims, and account discrepancies.
• Prepare and distribute customer statements and assist with account reconciliations to ensure accurate and up-to-date records.
• Identify recurring discrepancies and communicate potential issues or trends to the appropriate team members.
• Export, organize, and analyze account data using Microsoft Excel to support claims management, collections, and reporting.
• Provide regular updates to the supervisor regarding outstanding claims, collection activity, unresolved discrepancies, and overall progress.
• Assist with billing-related activities and other Accounts Receivable functions as needed.
• Perform other duties and special projects as assigned.

Skills

Attention to detail

Communication

Analytical thinking

Multitasking

Proactive

Education

High school diploma or equivalent

Tools

Excel

Outlook

ERP software

Customer portals

Job description

GSM Outdoors is seeking an AR Claims Specialist to join the Accounts Receivable team. This role focuses on managing customer claims, researching deductions, and ensuring timely resolution with major retailers like Amazon and Walmart.

The ideal candidate will be detail-oriented, organized, and proficient in Excel, navigating portals, and communicating effectively with customers and internal teams. Prior AR experience is preferred for this critical cash-flow role.