Credit Dispute Specialist — High-Volume Case Resolution

Jobtailor; Arizona; On-site; USD 38,000 - 52,000; Full time

Job summary

U.S. Bank is seeking a detail-oriented Dispute Resolution Specialist to research, process, and resolve credit card dispute cases in a high-volume environment. You will manage multiple systems, review documentation, and ensure timely case resolution in compliance with procedures and regulatory requirements.

The role requires a high school diploma or equivalent and 4+ years of operations services experience. You must be able to work at a U.S.

Qualifications

• High school diploma or equivalent required.
• 4+ years of operations services related work experience.
• Ability to communicate effectively with external and internal customers.
• Strong time management and prioritization skills to handle high-volume workload.
• Attention to detail and ability to follow procedures with accuracy.
• Experience navigating multiple systems and learning new technologies.
• Ability to work independently while collaborating with team members and leadership.
• Ability to work from a U.S. Bank location three or more days per week.

Responsibilities

• Research, process, and resolve credit card dispute cases.
• Manage a high-volume daily inventory of work.
• Review and process new dispute claims.
• Handle dispute and fraud referrals.
• Review customer documentation and research account activity.
• Manage case-related correspondence.
• Resolve rejected work items.
• Complete customer callbacks.
• Ensure timely case resolution in line with procedures and regulatory requirements.
• Balance new incoming work with existing inventory.
• Manage multiple priorities and meet deadlines.
• Navigate multiple systems and applications while maintaining accuracy and productivity.
• Place outbound calls to cardholders and handle inbound calls.
• Gather information, provide updates, and resolve customer concerns.

Skills

Credit Card Dispute Resolution

High-Volume Work Management

Attention to Detail

Time Management

Customer Communication

Education

High school diploma or equivalent

Tools

Multiple Systems Navigation

Customer Call Management

Job description

U.S. Bank is seeking a detail-oriented Dispute Resolution Specialist to research, process, and resolve credit card dispute cases in a high-volume environment. You will manage multiple systems, review documentation, and ensure timely case resolution in compliance with procedures and regulatory requirements.

The role requires a high school diploma or equivalent and 4+ years of operations services experience. You must be able to work at a U.S.