Dispute & Fraud Compliance Specialist

Burke & Herbert Bank & Trust; Wrights Wharf (MD); On-site; USD 28,000 - 33,000; Full time

Job summary

Burke & Herbert Bank & Trust is seeking a Dispute Specialist to ensure accurate processing of customer transaction disputes, including ATM/POS, ACH, and check disputes, while upholding Regulation E, NACHA rules, and fraud controls. The role emphasizes timely provisional credit, documentation, and collaboration with risk teams.

Responsibilities include investigating fraud indicators, maintaining regulatory timelines, and communicating with customers.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years’ experience in retail or banking.
• Prior experience in dispute processing, fraud operations, or related banking roles preferred.

Responsibilities

• Process ATM and POS disputes in compliance with Regulation E and payment network rules.
• Investigate unauthorized transaction claims and identify fraud indicators.
• Process ACH disputes per NACHA rules and review WSUDs for adjustments.
• Handle check disputes under Fed rules and UCC Articles 3 and 4.
• Submit and monitor dispute adjustments through clearing channels and ensure timely notifications.

Skills

Regulation E compliance

NACHA rules

Fraud indicators

Audit/Regulatory knowledge

Analytical skills

Communication skills

Microsoft Office

Core banking systems (Silverlake)

Education

High School Diploma or equivalent

Tools

Microsoft Office

Silverlake

Job description

Burke & Herbert Bank & Trust is seeking a Dispute Specialist to ensure accurate processing of customer transaction disputes, including ATM/POS, ACH, and check disputes, while upholding Regulation E, NACHA rules, and fraud controls. The role emphasizes timely provisional credit, documentation, and collaboration with risk teams.

Responsibilities include investigating fraud indicators, maintaining regulatory timelines, and communicating with customers.