Dispute Analyst, Payments Risk & Investigations

Maven Ventures; Bastrop (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

_spaceXSI_ in the United States seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels. You’ll assess claims, manage provisional credits, and ensure compliance with Regulation E, NACHA, and network rules.

This fast-paced role requires strong analytical skills and collaboration with Fraud, Compliance, and Customer Support teams.

Qualifications

• 3+ years of experience handling disputes involving debit or credit card transactions

Responsibilities

• Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions, ensuring compliance with internal policies and regulatory standards
• Validate chargeback rights and ensure required documentation is complete before initiating a dispute with networks or processors
• Manage and track the issuance of provisional credits, ensuring adherence to Regulation E timeframes and NACHA rules for ACH claims
• Maintain accurate and detailed case documentation within internal systems for audit readiness
• Collaborate with internal teams to gather information, resolve gaps, and escalate high-risk or complex cases
• Respond to representments, pre-arbitration, and final decisions from processors or networks; escalated unresolved or disputable cases as needed
• Monitor dispute aging and ensure deadlines are met for all required actions, including filings, evidence submissions, and customer communications
• Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone and regulatory requirements
• Identify dispute trends or emerging issues and provide insights to leadership for process or policy improvements
• Support audits, reporting, and quality assurance reviews by maintaining defensible case notes and outcome records

Skills

Regulation E knowledge

NACHA rules

Card network knowledge

Dispute management

Written communication

Analytical thinking

Education

Bachelor's degree in finance, business, criminal justice, or related field

Tools

Dispute management platforms

CRM tools

Job description

_spaceXSI_ in the United States seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels. You’ll assess claims, manage provisional credits, and ensure compliance with Regulation E, NACHA, and network rules.

This fast-paced role requires strong analytical skills and collaboration with Fraud, Compliance, and Customer Support teams.