Dispute Analyst, X Money

SpaceXSI; Bastrop (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

SpaceXSI is seeking a Dispute Analyst for our Risk Operations team in Bastrop, TX. You will investigate customer disputes across P2P, debit/credit, and ACH channels, ensuring regulatory compliance and timely resolutions.

You will work with Fraud, Compliance, and Customer Support to validate documentation, process provisional credits, and respond to representments while maintaining audit-ready case notes. On-site, 5 days a week.

Qualifications

• 3+ years of experience handling disputes involving debit or credit card transactions.
• Strong knowledge of Regulation E, NACHA rules, and card network chargeback guidelines.
• Experience handling consumer disputes end to end across P2P, debit/credit card, and ACH.
• Excellent written communication for clear, compliant case notes and responses.
• Detail-oriented with strong organizational skills and ability to meet deadlines.
• Familiarity with dispute systems, case management platforms, and CRM tools.
• Analytical and investigative mindset with sound judgment.
• Bachelor''s degree in finance, business, criminal justice, or related field; certifications a plus.
• To conform to U.S. Government export regulations, eligibility requirements apply.
• May require on-site Bastrop, TX location and compliance with ITAR-related guidelines.

Responsibilities

• Investigate customer disputes across P2P, debit/credit card, and ACH; ensure compliance with policies and regulations
• Validate chargeback rights and ensure required documentation is complete before initiating a dispute with networks or processors
• Manage and track provisional credits, ensuring adherence to Regulation E timeframes and NACHA rules for ACH claims
• Maintain accurate case documentation within internal systems for audit readiness
• Collaborate with Fraud, Compliance, and Customer Support to resolve high-risk or complex cases
• Respond to representments, pre-arbitration, and final decisions; elevate unresolved cases
• Monitor dispute aging and deadlines for filings, evidence submissions, and customer communications
• Communicate resolution outcomes to customers with professional tone and regulatory compliance
• Identify dispute trends and provide leadership with insights for process improvements
• Support audits, reporting, and QA reviews by maintaining defensible notes and records

Skills

Dispute resolution

Regulation E knowledge

NACHA rules

Card network guidelines

End-to-end disputes

Written communication

Attention to detail

Dispute systems familiarity

Analytical thinking

Cross-functional collaboration

Education

Bachelor''s degree in finance, business, criminal justice, or related field

ETA CPP or CFE certifications a plus

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.
SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

DISPUTE ANALYST, X MONEY

SpaceXSI's Money seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels. You'll assess claims, manage provisional credits, and ensure compliance with Regulation E, NACHA, and network rules. This fast-paced role requires strong analytical skills and collaboration with Fraud, Compliance, and Customer Support teams to deliver timely, fair resolutions while minimizing business risk.

RESPONSIBILITIES:

• Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions, ensuring compliance with internal policies and regulatory standards
• Validate chargeback rights and ensure required documentation is complete before initiating a dispute with networks or processors
• Manage and track the issuance of provisional credits, ensuring adherence to Regulation E timeframes and NACHA rules for ACH claims
• Maintain accurate and detailed case documentation within internal systems for audit readiness
• Collaborate with internal teams (Fraud, Compliance,) to gather information, resolve gaps, and elevate high-risk or complex cases
• Respond to representments, pre-arbitration, and final decisions from processors or networks; elevate unresolved or disputable cases as needed
• Monitor dispute aging and ensure deadlines are met for all required actions, including filings, evidence submissions, and customer communications
• Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone and regulatory requirements
• Identify dispute trends or emerging issues and provide insights to leadership for process or policy improvements
• Support audits, reporting, and quality assurance reviews by maintaining defensible case notes and outcome records

BASIC QUALIFICATIONS:

• 3+ years of experience handling disputes involving debit or credit card transactions

PREFERRED SKILLS AND EXPERIENCE:

• Strong working knowledge of Regulation E (Electronic Fund Transfers Act), NACHA rules, and card network chargeback guidelines (Visa, Mastercard)
• Experience handling consumer disputes end to end across multiple payment types (P2P, debit/credit card, and ACH)
• Excellent written communication skills with the ability to draft clear, accurate, and compliant case notes and customer responses
• Detail-oriented with strong organizational skills and the ability to meet strict deadlines in a fast-paced environment
• Familiarity with dispute systems, case management platforms, and CRM tools
• Analytical and investigative mindset with sound judgment and decision-making abilities
• Bachelor's degree in finance, business, criminal justice, or a related field preferred; relevant certifications (e.g., ETA CPP, CFE) a plus
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

Can you confirm that you can be on-site, 5 days/week at our Bastrop, TX? This is a requirement for this role. *