On-Site Dispute & Compliance Investigator

SpaceXSI; Bastrop (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

SpaceXSI is seeking a Dispute Analyst for our Risk Operations team in Bastrop, TX. You will investigate customer disputes across P2P, debit/credit, and ACH channels, ensuring regulatory compliance and timely resolutions.

You will work with Fraud, Compliance, and Customer Support to validate documentation, process provisional credits, and respond to representments while maintaining audit-ready case notes. On-site, 5 days a week.

Qualifications

• 3+ years of experience handling disputes involving debit or credit card transactions.
• Strong knowledge of Regulation E, NACHA rules, and card network chargeback guidelines.
• Experience handling consumer disputes end to end across P2P, debit/credit card, and ACH.
• Excellent written communication for clear, compliant case notes and responses.
• Detail-oriented with strong organizational skills and ability to meet deadlines.
• Familiarity with dispute systems, case management platforms, and CRM tools.
• Analytical and investigative mindset with sound judgment.
• Bachelor''s degree in finance, business, criminal justice, or related field; certifications a plus.
• To conform to U.S. Government export regulations, eligibility requirements apply.
• May require on-site Bastrop, TX location and compliance with ITAR-related guidelines.

Responsibilities

• Investigate customer disputes across P2P, debit/credit card, and ACH; ensure compliance with policies and regulations
• Validate chargeback rights and ensure required documentation is complete before initiating a dispute with networks or processors
• Manage and track provisional credits, ensuring adherence to Regulation E timeframes and NACHA rules for ACH claims
• Maintain accurate case documentation within internal systems for audit readiness
• Collaborate with Fraud, Compliance, and Customer Support to resolve high-risk or complex cases
• Respond to representments, pre-arbitration, and final decisions; elevate unresolved cases
• Monitor dispute aging and deadlines for filings, evidence submissions, and customer communications
• Communicate resolution outcomes to customers with professional tone and regulatory compliance
• Identify dispute trends and provide leadership with insights for process improvements
• Support audits, reporting, and QA reviews by maintaining defensible notes and records

Skills

Dispute resolution

Regulation E knowledge

NACHA rules

Card network guidelines

End-to-end disputes

Written communication

Attention to detail

Dispute systems familiarity

Analytical thinking

Cross-functional collaboration

Education

Bachelor''s degree in finance, business, criminal justice, or related field

ETA CPP or CFE certifications a plus

Job description

SpaceXSI is seeking a Dispute Analyst for our Risk Operations team in Bastrop, TX. You will investigate customer disputes across P2P, debit/credit, and ACH channels, ensuring regulatory compliance and timely resolutions.

You will work with Fraud, Compliance, and Customer Support to validate documentation, process provisional credits, and respond to representments while maintaining audit-ready case notes. On-site, 5 days a week.