Dispensary Lead & Customer Experience Coach

Maitri Medicinals; Pittsburgh (Allegheny County); On-site; USD 44,000 - 60,000; Full time

Job summary

Maitri Medicinals in Pittsburgh, PA is seeking a Dispensary Associate Lead to support daily operations and deliver outstanding customer service. You will supervise Dispensary Associates, assist with scheduling, coaching, and day-to-day activities, and help achieve sales and compliance standards.

The role requires leadership, excellent communication, and the ability to manage cash, transactions, and inventory while maintaining high patient experience.

Qualifications

• Experience leading dispensary teams or retail staff.
• Strong customer service and education skills.
• Ability to handle cash and maintain compliance with state regulations.

Responsibilities

• Lead Dispensary Associates and manage scheduling and training.
• Greet customers, verify identity, educate on products, and promote promotions.
• Process orders using scanners and MJ Freeway; ensure accurate data entry.
• Manage inventory, cash handling, and secure cash according to policy.
• Open/close duties and maintain standard operating procedures.

Skills

Leadership

Customer service

Staff coaching

Scheduling

Cash handling

Compliance

Education

High School Diploma or GED

Tools

MJ Freeway

POS systems

Job description

Maitri Medicinals in Pittsburgh, PA is seeking a Dispensary Associate Lead to support daily operations and deliver outstanding customer service. You will supervise Dispensary Associates, assist with scheduling, coaching, and day-to-day activities, and help achieve sales and compliance standards.

The role requires leadership, excellent communication, and the ability to manage cash, transactions, and inventory while maintaining high patient experience.