Emergency Communications Trainee — Dispatcher Role

911 Emergency Communications; Hackensack (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Mahwah, NJ is offering Dispatcher Trainee and Telecommunicator Trainee positions that provide a structured introduction to emergency communications work.

Trainees learn to receive calls, document incidents, operate communications systems, and support emergency response operations under supervision. Training may include classroom instruction, simulations, and supervised console assignments, with shifts that may include nights, weekends, holidays, and overtime.

Qualifications

• High school diploma or equivalent required; trainee roles often target applicants with no dispatch experience.
• Basic computer skills and clear communication are expected; typing accuracy is important.
• Customer service or call-center experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Communication

Customer service

Teamwork

Education

High school diploma or equivalent

Tools

CAD systems

Dispatch software

Radio protocols

Job description

911 Emergency Communications in Mahwah, NJ is offering Dispatcher Trainee and Telecommunicator Trainee positions that provide a structured introduction to emergency communications work.

Trainees learn to receive calls, document incidents, operate communications systems, and support emergency response operations under supervision. Training may include classroom instruction, simulations, and supervised console assignments, with shifts that may include nights, weekends, holidays, and overtime.