Dispatcher: Tech Scheduler & Customer Care Champion

happyhiller; Jackson (TN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Weekly Pay

Bonus Plan

Year-round Work

No Layoffs

Advancement

Team Atmosphere

Tele-Health

Medical Insurance

401k Matching

Paid Vacation

Paid Holidays

Flex Spending

Job summary

Hiller, America's Best home service company, is hiring a Dispatcher to coordinate technicians' schedules and service calls at customer sites in Jackson, TN, ensuring top-tier customer service in line with our CARE values.

Requirements include 3+ years in dispatch/coordination, Service Titan experience preferred, strong communication, and proficiency with Word/Excel. We offer weekly pay, advancement opportunities, and comprehensive benefits.

Qualifications

• Minimum of 3 years prior industry experience in dispatch and coordination preferred.
• Basic computer skills including Word, Excel, and any other software used by the company.
• Exceptional interpersonal and communication skills both written and verbal.
• Geographical knowledge of service area and/or map reading skills.
• Ability to work extended hours, nights or weekends.

Responsibilities

• Dispatch technicians to service calls and maintain technician schedules.
• Prioritize calls according to customer and/or operational need.
• Coordinate and maintain on call schedules for technicians and after hours procedures.
• Schedule calls, enter service calls, and debrief with technicians.
• Maintain complete, accurate and updated information in the customer database.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution.
• Perform other duties as assigned.

Skills

Service Titan experience

Dispatch coordination

Communication skills

Geographical knowledge

Extended hours availability

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Hiller, America's Best home service company, is hiring a Dispatcher to coordinate technicians' schedules and service calls at customer sites in Jackson, TN, ensuring top-tier customer service in line with our CARE values.

Requirements include 3+ years in dispatch/coordination, Service Titan experience preferred, strong communication, and proficiency with Word/Excel. We offer weekly pay, advancement opportunities, and comprehensive benefits.