Dispatcher (copy)

Hiller Plumbing, Heating, Cooling & Electrical; Jackson (TN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Bonus Structure

Year-round work

No layoffs

401k matching

Company paid vacation

Paid holidays

Flex Spending accounts - medical and 


Job summary

Hiller Plumbing, Heating, Cooling & Electrical seeks a dispatcher to coordinate technician appointments at customer sites and act as the liaison among company, technicians, and customers. You will deliver exceptional service aligned with Hiller’s values.

The role emphasizes dispatch accuracy, conflict resolution, and timely communication, with opportunities for advancement. Strong scheduling and data-entry skills are essential, plus ability to work extended hours as needed.

Qualifications

• High School diploma or GED required.
• Minimum 3 years dispatch/coordination experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Dispatch technicians to service calls and maintain schedules.
• Prioritize calls by urgency and operational need.
• Coordinate on-call schedules and after-hours procedures.
• Schedule and enter service calls, debrief with technicians.
• Maintain complete, accurate customer data in the DB.
• Resolve conflicts with customers through clear communication.
• Report service issues to leaders to ensure satisfaction.
• Handle additional duties as assigned.

Skills

Interpersonal communication

Map reading

Time management

Customer service

Problem solving

Education

High School diploma or GED

Tools

Word

Excel

Job description

Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

WHY Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

• Our Family Owned & Care Culture
• OUR VALUES
• Healthy Work/Life Balance
• Established Career Paths
• Advancement Opportunities
• Year-round work – NO LAYOFFS
• 401k Plan w/ Company Match
• Employee Referral Program
• Regular Performance Reviews
• Paid Training in our state-of-the-art facility

Benefits

• Medical, Dental & Vision insurance
• Long and Short-term disability
• Company paid $50,000 life insurance
• Company paid vacation
• Paid holidays
• Medical Flex Spending accounts – Family care

The position of the dispatchercoordinates appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer and to deliver exceptional customer service reflective of Hiller’s values.

Benefits:

• Weekly Pay!
• Competitive Bonus Structure
• Year-round work
• No layoffs
• Advancement opportunities
• Team Atmosphere
• Free Tele-Health on Day 1!
• Medical, Dental & Vision Insurance
• Long and Short-term disability
• Company paid life insurance
• 401k matching
• Company paid vacation
• Paid holidays
• Flex Spending accounts - medical and dependent care

Job Responsibilities:

• Dispatch technicians to service calls and maintain technician schedules.
• Prioritize calls according to customer and/or operational need.
• Coordinate and maintain on call schedules for technicians and after hours procedures.
• Schedule calls, enter service calls, and debrief with technicians.
• Maintain complete, accurate and updated information in the customer database.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Service Titan Experience Preferred
• Minimum of 3years prior industry experience in dispatch and coordination preferred.
• Basic computer skills including Word, Excel, and any other software used by the company.
• Exceptional interpersonal and communication skills both written and verbal.
• Geographical knowledge of service area and/or map reading skills.
• Ability to work extended hours, nights or weekends.

Education/Certification Requirements:

• High School diploma or GED required.

$18 - $23 an hour

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.