Dispatcher: Route Optimization & Growth into Ops Leadership

athensservices; Thousand Oaks (CA); Sur place; USD 31 000 - 37 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Comprehensive benefit package Medical,

Vision

401K

Life Insurance

Paid Vacation and Sick Time

Career plan

Recognition programs

Professional development learning

An exceptional work environment

Résumé du poste

Athens will hire a Dispatcher based in Thousand Oaks, CA to coordinate drivers, trucks and containers, maximizing productivity and ensuring high-quality service. This role reports to Operations Manager and serves as a development track into leadership within the Operations Department.

Key duties include overseeing dispatch operations, assigning loads, maintaining route schedules, preparing compliance reports, and providing responsive customer service.

Qualifications

• High School Diploma or GED.
• 2 - 5 years' experience in a dispatching role, with a logistics or transportation industry experience.
• Bilingual (English / Spanish).
• Advanced knowledge of Microsoft Office programs (Excel, Word, PowerPoint, etc.).
• Strong organization and communication skills.
• Excellent customer conflict resolution abilities.
• Ability to perform physical requirements of the position with or without reasonable accommodations.

Responsabilités

• Oversee daily dispatch and routing operations to maximize productivity, operational efficiency, and effective utilization of drivers, assets, and equipment.
• Assign loads and routes based on driver location, route efficiency, and operational priorities while maintaining accurate route schedules and dispatch documentation.
• Ensure the accuracy of tonnage reports, load sheets, asset assignments, work orders, and routing data to support operational performance and compliance standards.
• Monitor route completion through driver check-ins and maintain detailed records of scheduled, missed, and additional pick-ups, route completions, and driver activity.
• Coordinate end-of-day assignments and operational follow-up tasks to ensure timely completion of all service and delivery objectives.
• Prepare and maintain all compliance reports in accordance with company policies, regulatory requirements, and industry standards.
• Serve as a primary point of contact for customer inquiries and issue resolution, delivering professional and responsive customer service to maintain high satisfaction levels.
• Support and mentor drivers and helpers by reinforcing company expectations, safety standards, and operational procedures, while developing foundational leadership skills necessary for future advancement opportunities.
• Identify driver performance concerns or operational issues and communicate findings to management for timely resolution.
• Perform additional operational, administrative, and supervisory duties as assigned.
• Provide leadership and operational support as a backfill supervisor, assisting with training, team coordination, employee development, and departmental continuity.
• This position is designed as a developmental steppingstone into a future leadership role within the Operations Department, providing hands‑on exposure to dispatch operations, employee management, customer service, compliance, and daily operational decision‑making.

Connaissances

Bilingual English/Spanish

Microsoft Office proficiency

Organizational skills

Customer conflict resolution

Communication skills

Physical ability

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Athens will hire a Dispatcher based in Thousand Oaks, CA to coordinate drivers, trucks and containers, maximizing productivity and ensuring high-quality service. This role reports to Operations Manager and serves as a development track into leadership within the Operations Department.

Key duties include overseeing dispatch operations, assigning loads, maintaining route schedules, preparing compliance reports, and providing responsive customer service.