Dispatcher

Arakelian Enterprises Inc; United States; On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, Vision

401K

Life Insurance

Paid Vacation and Sick Time

Career plan

Recognition programs

Professional development

Exceptional work environment

Job summary

Athens Services is seeking a Dispatcher to coordinate daily dispatch and routing, maximizing driver and asset utilization while ensuring prompt, courteous service to customers in the Los Angeles area.

The role supports leadership development within the Operations Department and involves hands-on exposure to dispatch operations, employee management, and compliance tasks in a busy waste services environment.

Qualifications

• 2–5 years of dispatching or logistics experience.
• Bilingual English/Spanish required.
• Proficient in Microsoft Office tools (Excel, Word, PowerPoint).
• Strong organizational and communication skills.
• Ability to perform physical requirements of the role.

Responsibilities

• Oversee daily dispatch and routing to maximize productivity and asset utilization.
• Assign loads and routes based on driver location and priorities.
• Maintain accurate route schedules and dispatch documentation.
• Prepare compliance reports and monitor driver activity.
• Act as primary contact for customer inquiries and issue resolution.
• Support and mentor drivers, reinforce safety and procedures.
• Perform additional operational and supervisory duties as assigned.

Skills

Bilingual English/Spanish

MS Office proficiency

Strong organization

Customer conflict resolution

Physical capability

Education

High School Diploma or GED

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

Summary

The Dispatcher reports directly to the Operations Manager. The Dispatcher is responsible for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers.

Job Description

Oversee daily dispatch and routing operations to maximize productivity, operational efficiency, and effective utilization of drivers, assets, and equipment. Assign loads and routes based on driver location, route efficiency, and operational priorities while maintaining accurate route schedules and dispatch documentation. Ensure the accuracy of tonnage reports, load sheets, asset assignments, work orders, and routing data to support operational performance and compliance standards. Monitor route completion through driver check-ins and maintain detailed records of scheduled, missed, and additional pick-ups, route completions, and driver activity. Coordinate end-of-day assignments and operational follow-up tasks to ensure timely completion of all service and delivery objectives. Prepare and maintain all compliance reports in accordance with company policies, regulatory requirements, and industry standards. Serve as a primary point of contact for customer inquiries and issue resolution, delivering professional and responsive customer service to maintain high satisfaction levels. Support and mentor drivers and helpers by reinforcing company expectations, safety standards, and operational procedures, while developing foundational leadership skills necessary for future advancement opportunities. Identify driver performance concerns or operational issues and communicate findings to management for timely resolution. Perform additional operational, administrative, and supervisory duties as assigned. Provide leadership and operational support as a backfill supervisor, assisting with training, team coordination, employee development, and departmental continuity. This position is designed as a developmental steppingstone into a future leadership role within the Operations Department, providing hands-on exposure to dispatch operations, employee management, customer service, compliance, and daily operational decision-making.

Required Qualifications

• High School Diploma or G.E.D 2 - 5 years' experience in a dispatching role, with a logistics or transportation industry experience.
• Bilingual (English / Spanish)
• Advanced knowledge of Microsoft Office programs (Excel, Word, PowerPoint, etc.)
• Strong organization and communication skills.
• Excellent customer conflict resolution abilities.
• Ability to perform physical requirements of the position with or without reasonable accommodations.

Preferred Qualifications

• Bachelor's Degree in a related field. Role or Industry Experience.

Physical/Environmental Demands

Physical: Sitting, continuously. Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities Eye/hand coordination, typing, handling, & wrist motion continuously. Bending, reaching, stretching, standing, & walking occasionally. Environmental: Exposure to dust, smoke, fumes, odors, & noise continuously. Exposure to grease, oil, chemicals, & wet conditions occasionally. Works inside only. Position considered office only.

Salary

$22.30 - $26.55 hourly

Hours

9am to 7pm Monday through Friday (Rotating Saturdays)

Benefits

• Competitive wages
• Comprehensive benefit package
• Medical, Dental, Vision
• 401K
• Life Insurance
• Paid Vacation and Sick Time
• Career plan
• Recognition programs
• Professional development learning An exceptional work environment

Athens will consider

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws.

EEO/M/F/disability/veteran

Athens Services is a local, family-owned waste collection and recycling company that has been a fixture in the greater Los Angeles community for the past 60 years. We provide innovative, consistent, and quality environmental services to our more than 250,000 customers in the 50+ communities we serve. Through reuse, recycling, and composting, Athens diverts valuable resources from landfills.