Dispatcher

Arakelian Enterprises Inc; Thousand Oaks (CA); In loco; USD 31.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Medical, Dental, Vision

401K

Paid Vacation and Sick Time

Career plan

Professional development learning

Recognition programs

Life Insurance

Descrizione del lavoro

Arakelian Enterprises Inc. is seeking a Dispatcher to coordinate drivers, trucks, and routes, ensuring efficient utilization of assets and timely service. You will lead dispatch operations, assign loads, and maintain accurate route documentation while supporting customer inquiries with professionalism.

You will mentor drivers, handle escalation of issues, and participate in backfill supervision. This role offers growth toward leadership within the Operations Department.

Competenze

• High School Diploma or GED required.
• 2–5 years experience in a dispatching role in logistics or transportation.
• Bilingual English/Spanish.
• Advanced knowledge of Microsoft Office.
• Strong organization and communication skills.
• Excellent customer conflict resolution abilities.
• Able to perform physical requirements of the position.

Mansioni

• Oversee daily dispatch and routing operations to maximize productivity and efficiency.
• Assign loads and routes based on driver location and priorities with accurate schedules.
• Maintain route schedules, documentation, and dispatch data for compliance.
• Monitor driver check-ins and record completions, misses, and activities.
• Prepare compliance reports and serve as primary contact for customer inquiries.
• Provide leadership by mentoring drivers and backfill supervision as needed.
• Identify performance concerns and communicate findings to management.

Conoscenze

Bilingual English/Spanish

Organization skills

Communication skills

Customer conflict resolution

Formazione

High School Diploma or GED

Strumenti

Microsoft Office (Excel/Word/PowerPoint)

Descrizione del lavoro

SummaryThe Dispatcher reports directly to the Operations Manager. The Dispatcher is responsible for the coordination of the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers.Job DescriptionOversee daily dispatch and routing operations to maximize productivity, operational efficiency, and effective utilization of drivers, assets, and equipment.Assign loads and routes based on driver location, route efficiency, and operational priorities while maintaining accurate route schedules and dispatch documentation.Ensure the accuracy of tonnage reports, load sheets, asset assignments, work orders, and routing data to support operational performance and compliance standards.Monitor route completion through driver check-ins and maintain detailed records of scheduled, missed, and additional pick-ups, route completions, and driver activity.Coordinate end-of-day assignments and operational follow-up tasks to ensure timely completion of all service and delivery objectives.Prepare and maintain all compliance reports in accordance with company policies, regulatory requirements, and industry standards.Serve as a primary point of contact for customer inquiries and issue resolution, delivering professional and responsive customer service to maintain high satisfaction levels.Support and mentor drivers and helpers by reinforcing company expectations, safety standards, and operational procedures, while developing foundational leadership skills necessary for future advancement opportunities.Identify driver performance concerns or operational issues and communicate findings to management for timely resolution.Perform additional operational, administrative, and supervisory duties as assigned.Provide leadership and operational support as a backfill supervisor, assisting with training, team coordination, employee development, and departmental continuity.This position is designed as a developmental steppingstone into a future leadership role within the Operations Department, providing hands-on exposure to dispatch operations, employee management, customer service, compliance, and daily operational decision-making.Required Qualifications:High School Diploma or G.E.D2 – 5 years’ experience in a dispatching role, with a logistics or transportation industry experience.Bilingual (English / Spanish)Advanced knowledge of Microsoft Office programs (Excel, Word, PowerPoint, etc.)Strong organization and communication skills.Excellent customer conflict resolution abilities.Ability to perform physical requirements of the position with or without reasonable accommodations.Preferred Qualifications:Bachelor’s Degree in a related field.Role or Industry Experience.Physical/Environmental Demands:Physical:Sitting, continuously.Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilitiesEye/hand coordination, typing, handling, & wrist motion continuously.Bending, reaching, stretching, standing, & walking occasionally.Environmental:Exposure to dust, smoke, fumes, odors, & noise continuously.Exposure to grease, oil, chemicals, & wet conditions occasionally.Works inside only. Position considered office only.Salary: $22.30 - $26.55 hourlyHours:9am to 7pm Monday through Friday (Rotating Saturdays)Benefits:Competitive wagesComprehensive benefit package Medical, Dental, Vision401KLife InsurancePaid Vacation and Sick TimeCareer planRecognition programsProfessional development learningAn exceptional work environmentAthens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran