Dispatcher

Liberty Waste Solutions, LLC; Raleigh (NC); On-site; USD 54,443,000 - 60,174,000; Full time

Job summary

Liberty Waste Solutions, LLC is seeking a Dispatcher in Raleigh, NC to coordinate daily service operations and manage driver-customer communication. You will ensure efficient route execution while maintaining accurate records and delivering outstanding customer service.

The role requires organized, detail-oriented individuals able to respond quickly to changing priorities and work extended hours as needed. Proficiency in MS Office is expected.

Qualifications

• High school completion; post-secondary courses or diploma asset.
• 1–2 years in transportation, dispatch or customer service.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Able to multi-task and prioritize tasks.
• Proficient in MS Outlook, Excel, Word.

Responsibilities

• Schedule service and handle customer service changes per policy.
• Dispatch calls to routes based on route and driver location.
• Perform driver check-ins to ensure complete paperwork.
• Distribute and review route sheets for data entry.
• Coordinate with other departments to resolve service issues.
• Interact with customers, sales, and operations staff.
• Work with routing specialists to optimize routes.
• Field customer emails/calls and troubleshoot delivery issues.

Skills

Communication skills

Customer focus

Multi-tasking

Prioritization

Typing speed

Education

High school diploma

Tools

MS Outlook

Excel

Word

Job description

Dispatcher

Salary Range: $19.00 To $21.00 Hourly

Liberty Waste Solutions is seeking a Dispatcher to coordinate daily service operations, manage communication between drivers, customers, and internal teams, and ensure efficient route execution. This role requires a highly organized, detail-oriented individual who can respond quickly to changing priorities, maintain accurate records, and provide exceptional customer service while supporting operational excellence.

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.