Dispatch Lead for Roll-Off & Frontload Trucks

Mattermgt; Birmingham (AL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Amwaste is seeking a Dispatcher to operate from its Sylvan Springs, AL location. You will be the hub for drivers, customers, and operations management, coordinating service orders and ensuring timely, high-quality service.

Essential duties include dispatching drivers, assigning routes, handling customer and sales requests, and resolving issues promptly. Shift starts at 6:00 AM, with end times varying 3 PM–5 PM based on workload.

Qualifikationen

• High School Diploma or GED required.
• Experience working in a team setting and able to communicate across departments.
• Able to handle high speed and intense environment.
• Experience with fast-paced decision making and problem solving.
• Able to work independently without constant supervision.
• Experience in transportation, logistics, waste collection, or customer service is preferred.

Aufgaben

• Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations and abilities, and daily factors to balance cost and speed of response.
• Assist in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Assign routes and service tickets to appropriate Drivers throughout the day and for the next day, close service tickets each day.
• Handle incoming calls and e-mails from customers and sales department; manage requests for pickup or container delivery and ensuring our service guarantees.
• Initiate outbound calls to customers while drivers are on-site/location, resolving pickup and other issues.
• Troubleshoot and resolve potential delivery and pickup problems before they result in service issues.
• Record and document information from Drivers and distribute to appropriate departments.
• Communicate with maintenance shop personnel and the Operations Manager to resolve equipment and driver issues.

Kenntnisse

Teamwork

Communication

Decision making

Problem solving

Multi-tasking

Ausbildung

High School Diploma or GED

Tools

Computer skills

Jobbeschreibung

Amwaste is seeking a Dispatcher to operate from its Sylvan Springs, AL location. You will be the hub for drivers, customers, and operations management, coordinating service orders and ensuring timely, high-quality service.

Essential duties include dispatching drivers, assigning routes, handling customer and sales requests, and resolving issues promptly. Shift starts at 6:00 AM, with end times varying 3 PM–5 PM based on workload.