Dispatcher: Real-Time Route & Driver Coordination

Toi Toi USA LLC; Fort Myers (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Toi Toi USA LLC in Fort Myers, FL seeks a Dispatcher to coordinate drivers and route them to customer locations efficiently and on schedule. You will be the primary link between drivers, customers, and operations, ensuring timely service and clear communication.

Responsibilities include reviewing service requests, assigning drivers, monitoring progress, and adjusting routes as needed. Strong organization and problem-solving are essential in this fast-paced role.

Qualifications

• High school diploma or GED required.
• Previous experience in dispatching, logistics, transportation, scheduling, customer service, or a similar role preferred.
• Experience coordinating mobile service technicians, delivery drivers, field service employees, or route-based operations is a plus.
• Strong computer skills and ability to learn dispatch, GPS, scheduling, and customer management systems.

Responsibilities

• Receive and review customer service requests and determine appropriate driver assignments.
• Dispatch and route drivers to customer locations based on location, availability, priority, and scheduled service times.
• Monitor driver schedules, routes, and job progress throughout the day.
• Adjust routes and assignments as needed due to traffic, delays, cancellations, or other operational changes.
• Communicate job details, customer information, addresses, and special instructions clearly to drivers.
• Maintain regular communication with drivers regarding arrival times, job status, delays, and completed services.
• Run daily reports in routing software to update missed/unconfirmed deliveries and pickups.
• Coordinate multiple drivers and customer requests while prioritizing urgent or time-sensitive needs.
• Utilize GPS, mapping, routing, scheduling, and dispatch software to determine efficient routes.
• Maintain accurate records of dispatch activity, customer requests, driver assignments, and completed services.
• Identify scheduling or routing conflicts and proactively work to resolve them.
• Escalate customer concerns, significant delays, driver issues, or service problems to management when necessary.
• Work closely with Operations and other departments to maximize driver productivity and customer coverage.
• Assist with answering incoming calls and responding to customer or driver questions.
• Ensure drivers receive complete and accurate information before being dispatched.
• Perform additional administrative and operational duties as assigned.

Skills

Organizational skills

Multitasking

Verbal & written communication

Decision making

Reliability

Education

High school diploma or GED

Tools

Dispatch software

GPS / mapping systems

Customer management systems

Job description

Toi Toi USA LLC in Fort Myers, FL seeks a Dispatcher to coordinate drivers and route them to customer locations efficiently and on schedule. You will be the primary link between drivers, customers, and operations, ensuring timely service and clear communication.

Responsibilities include reviewing service requests, assigning drivers, monitoring progress, and adjusting routes as needed. Strong organization and problem-solving are essential in this fast-paced role.