Dispatcher - Plumbing & HVAC

ZipRecruiter; Marcus Hook (Delaware County); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading plumbing and HVAC company as a part-time Dispatcher. This role requires strong customer service skills and efficient scheduling management. With competitive hourly rates and comprehensive benefits, it's the perfect opportunity for those with dispatching experience looking to advance in a supportive environment.

Benefits

Competitive Dental, Vision, and Healthcare Plans

401(k) matching

Short-Term and Long-Term Disability

Life Insurance

PTO

Paid Holidays

Bonus eligibility

Employee Assistance Program (EAP)

Qualifications

• Minimum 2 years experience in dispatch and coordination in related fields.
• Geographical knowledge of the service area.
• Detail-oriented and strong in follow-up.

Responsibilities

• Maintain and schedule service technician appointments.
• Respond to customer inquiries and manage service calls.
• Prepare invoices and timecards for processing.

Skills

Communication

Customer Service

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job DescriptionJob Description

JOIN THE LEN THE PLUMBER HEATING AND AIR TEAM!
Part time Hourly position - onsite role in our Boothwyn, PA Branch location

If you have experience in dispatching and possess a positive and enthusiastic approach to customer service, we would like to speak with you. You must be smart, independent, able to make decisions, and able to multi-task in a fast-paced, high-volume, customer service-focused office environment located in our Jamesburg, NJ location!

Essential Job Functions:

• Maintain the service technician schedules and dispatches technicians as service calls are completed
• Schedule technicians return trips with customers to complete jobs after the arrival of parts
• Maintain on-call schedule for service technicians and after-hours service procedures
• Enter service calls, schedule calls, and generates call debriefing with technicians daily
• Maintain customer database, ensuring complete, accurate, and updated entry of information
• Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and general inquiries
• Respond to service technicians requests online and by phone
• Schedule follow-up preventative maintenance service appointments
• Review and complete service work orders for accuracy
• Prepares invoices and timecards for processing
• Participate in all company-sponsored training classes
• Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently

Qualifications:

• Minimum 2 years of experience in related industry dispatch and coordination.
  Plumbing/HVAC or similar industry .
• Geographical knowledge of service area and/or map reading skills.
• Advanced communication and customer service skills.
• Experience in using Microsoft Word and Excel.
• Must be detail oriented, have great follow-up, and can multi-task

Experience/Education:

• High School Diploma or equivalent required Associates

Compensation:

$20.00/hr - $22.00/hr

Schedule:
Part-time - 24 hours a week with weekends included.

Benefits:

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term
• Life Insurance
• PTO
• Paid Holidays
• Bonus eligibility
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE