Dispatcher - Plumbing & HVAC

Len The Plumber Heating & Air; Boothwyn (Delaware County); On-site; USD 10,000 - 60,000; Part time

Job summary

Len The Plumber Heating & Air est à la recherche d'un Dispatcher pour son bureau à Boothwyn, PA. Dans ce rôle, vous serez responsable de la gestion des horaires des techniciens, de la planification des interventions, et de la liaison avec les clients. Une expérience antérieure en dispatching dans un environnement de service client est requise. Notre environnement de travail dynamique offre une rémunération compétitive et d'excellents avantages, y compris la santé, les congés payés et un programme d'assistance aux employés.

Benefits

Plans de santé compétitifs

Correspondance 401(k)

Programmes d'invalidité à court et long terme

Assurance vie

Congés payés

Jours fériés payés

Éligibilité à un bonus

Programme d'assistance aux employés (EAP)

Qualifications

• Minimum 2 ans d'expérience en dispatching ou coordination.
• Connaissance géographique de la zone de service.
• Compétences avancées en communication et service client.

Responsibilities

• Maintenir les horaires des techniciens et dispatcher les appels de service.
• Répondre aux demandes des clients concernant le calendrier et les services.
• Gérer la base de données client et préparer les factures.

Skills

Communication

Service client

Gestion de conflits

Education

High School Diploma or equivalent

Associates preferred

Tools

Microsoft Word

Microsoft Excel

Job description

2 weeks ago Be among the first 25 applicants

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JOIN THE LEN THE PLUMBER HEATING AND AIR TEAM!

Part time Hourly position - onsite role in our Boothwyn, PA Branch location

If you have experience in dispatching and possess a positive and enthusiastic approach to customer service, we would like to speak with you. You must be smart, independent, able to make decisions, and able to multi-task in a fast-paced, high-volume, customer service-focused office environment located in our Jamesburg, NJ location!

Essential Job Functions

• Maintain the service technician schedules and dispatches technicians as service calls are completed
• Schedule technicians return trips with customers to complete jobs after the arrival of parts
• Maintain on-call schedule for service technicians and after-hours service procedures
• Enter service calls, schedule calls, and generates call debriefing with technicians daily
• Maintain customer database, ensuring complete, accurate, and updated entry of information
• Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and general inquiries
• Respond to service technicians requests online and by phone
• Schedule follow-up preventative maintenance service appointments
• Review and complete service work orders for accuracy
• Prepares invoices and timecards for processing
• Participate in all company-sponsored training classes
• Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently
  
  

Qualifications

• Minimum 2 years of experience in related industry dispatch and coordination. Plumbing/HVAC or similar industry preferred.
• Geographical knowledge of service area and/or map reading skills.
• Advanced communication and customer service skills.
• Experience in using Microsoft Word and Excel.
• Must be detail oriented, have great follow-up, and can multi-task
  
  

Experience/Education

• High School Diploma or equivalent required Associates preferred
  
  

Compensation

$20.00/hr - $22.00/hr

Schedule

Part-time - 24 hours a week with weekends included.

Benefits

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Bonus eligibility
• Employee Assistance Program (EAP)
  
  

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Consumer Services

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