First Shift- Medical Logistics- Communications

ICES: Data, Discovery, Better Health; Sharonville (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Accurate Courier Services in Cincinnati is seeking a dependable Customer Service Representative to support our fast-paced medical courier operations. The role focuses on entering orders accurately, tracking routes, and proactively addressing issues to keep deliveries on time.

You will communicate with clients, drivers, and internal teams to ensure smooth service and precise documentation. The position is full-time, on-site at our Cincinnati location, with a 6:00 am–2:00 pm shift and weekend

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience preferred.
• Proficient with basic computer systems and Microsoft Excel.

Responsibilities

• Answer client calls, enter orders, and provide delivery updates.
• Review and process routed and on-demand delivery orders.
• Monitor active routes and deliveries for delays or issues.
• Complete QA checks and follow up on missing information.
• Maintain accurate documentation of customer and delivery details.
• Coordinate with Dispatch and Operations to resolve delivery issues.
• Handle customer questions professionally and escalate when needed.
• Follow procedures and use good judgment in unexpected situations.
• Communicate clearly with clients, drivers, and coworkers.

Skills

Customer service

Communication

Attention to detail

Multitasking

Organization

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

Customer Service Representative

Accurate Courier Services is looking for a dependable, detail-oriented Customer Service Representative to join our Cincinnati team.

We specialize in medical courier services, supporting healthcare organizations with deliveries that are often time-sensitive and critical. Our Customer Service team plays an important role in making sure orders are entered correctly, deliveries stay on track, and potential issues are caught and addressed before they become bigger problems.

This is a fast-paced position for someone who communicates well, pays attention to the details, and can think through problems when things don't go exactly as planned.

What You'll Do

• Answer incoming client calls, enter orders, and provide delivery updates
• Review and process routed and on-demand delivery orders
• Monitor active routes and deliveries for delays, missed steps, or potential issues
• Complete Quality Assurance checks and follow up on missing or incomplete information
• Maintain accurate documentation of customer and delivery information
• Communicate with Dispatch and Operations to resolve delivery issues
• Handle customer questions and concerns professionally and elevate when necessary
• Follow established procedures while using good judgment when unexpected situations come up
• Communicate clearly and professionally with clients, drivers, and coworkers

What We're Looking For

• High school diploma or GED
• At least 1 year of customer service experience preferred
• Strong phone, verbal, and written communication skills
• Ability to stay organized and focused in a fast-paced environment
• Strong attention to detail
• Ability to multitask and prioritize responsibilities
• Comfortable using computers and learning new software and systems
• Basic Microsoft Excel knowledge
• Good problem-solving and decision-making skills
• Dependable with consistent attendance and punctuality
• Willingness to work overtime when needed

Schedule

Full-Time: 6:00 am-2:00pm

Schedule may vary based on department needs.

Weekend availability is required. Candidates must be available to work Saturdays and Sundays as scheduled.

Pay

Starting at $17.00 per hour

Pay may vary based on experience and qualifications.

This is an on-site position at our Cincinnati location and is not remote.

We're looking for someone who is dependable, comfortable on the phone, good at catching the small details, and able to stay calm and think clearly when things get busy.