Customer Care -Quality Control- Full Time- Second Shift 2p-10p

ICES: Data, Discovery, Better Health; Sharonville (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

On-site work in Cincinnati

Job summary

Accurate Courier Services is seeking a CCR to support couriers, clients and healthcare networks by coordinating deliveries and maintaining clear communication. This role is not a call center; it requires fast thinking, attention to detail and problem-solving under pressure.

The position is full-time on-site in Cincinnati with a 2:00 PM–10:00 PM shift, some weekend availability due to our 24/7 operation. Starting pay is $17.00/hour, with opportunities for advancement within the company.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service or dispatch/logistics experience preferred.
• Strong multitasking and problem-solving abilities.
• Excellent written and verbal communication skills.
• Dependable, professional, and calm under pressure.
• Proficient computer skills, especially Excel.

Responsibilities

• Managing incoming calls from healthcare clients to place or update delivery orders.
• Processing and monitoring routed and on-demand medical deliveries.
• Performing quality assurance checks to verify timely and compliant service.
• Working closely with Operations to resolve issues and ensure all client needs are met.
• Maintaining accurate documentation and communication across departments.

Skills

Customer service

Dispatch/logistics

Multitasking

Problem solving

Communication

Education

High School Diploma or GED

Tools

Excel

Job description

Job Description

Join Accurate Courier Services — Where Every Delivery Makes a Difference

Here we GROW again - due to customer base expansion, we have a need for additional caring professionals!!

Who We Are:

At Accurate Courier Services, we’re more than logistics — we’re a vital link in the healthcare network. As a national leader in medical courier services, we partner with major hospital systems and laboratories to ensure critical specimens, supplies, and equipment reach their destinations safely and on time.

What You’ll Do:

As a CCR at Accurate Courier Services, you’ll play an essential role in supporting couriers, clients, and healthcare networks by keeping deliveries on track and communication clear. This is not a call center job — it’s a fast-paced logistics support role that requires strong coordination, attention to detail, and problem-solving skills.

Your day will include:

• Managing incoming calls from healthcare clients to place or update delivery orders. (10%)
• Processing and monitoring routed and on-demand medical deliveries. (10%)
• Performing Quality Assurance checks to verify timely, accurate, and compliant service. (80%)
• Working closely with Operations to resolve issues and ensure all client needs are met.
• Maintaining accurate documentation and communication across departments.

What You’ll Bring:

• High School Diploma or GED required.
• 1+ year of customer service or dispatch/logistics experience preferred.
• Strong multitasking and problem-solving abilities.
• Excellent written and verbal communication skills.
• Dependable, professional, and calm under pressure.
• Proficient computer skills, especially in Excel.
• Flexibility to work some weekends as part of our 24/7 operation.

Schedule:

Full-Time, Second Shift

2:00 PM – 10:00 PM

Some weekend availability required due to our 24/7 operation

Why You’ll Love It Here:

• Starting pay: $17.00/hour
• Opportunities for advancement — we promote from within
• Work onsite in our Cincinnati operations center
• Safety-first, drug-free, felony-free environment
• Be part of a team where your work directly impacts patient care
• Make Your Work Matter

Join a company where precision, reliability, and compassion drive everything we do.