Medical Logistics- Communications- Second Shift

ICES: Data, Discovery, Better Health; Sharonville (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Accurate Courier Services in Cincinnati seeks a dependable Customer Service Representative to join our fast-paced team delivering time-sensitive medical shipments and keeping clients informed. The role emphasizes clear phone and written communication, attention to detail, and problem‑solving as you review orders, monitor routes, and coordinate with Dispatch and Operations.

Qualified applicants have a high school diploma or GED, at least 1 year of customer service experience, strong computer

Qualifications

• High school diploma or GED.
• At least 1 year of customer service experience preferred.
• Strong phone and written communication skills.
• Comfortable working in a fast-paced environment.
• Able to multitask and stay organized.
• Strong attention to detail.
• Comfortable using computers and learning new systems.
• Basic Excel knowledge.
• Able to problem-solve and make decisions.
• Dependable and able to work scheduled shifts consistently.
• Willing to work overtime when needed.

Responsibilities

• Answer incoming client calls, take orders, and provide delivery updates
• Review and process routed and on-demand delivery orders
• Monitor active routes and deliveries for delays or potential issues
• Complete Quality Assurance checks and follow up on missing or incomplete information
• Document customer and delivery information accurately
• Communicate with Dispatch and Operations to resolve issues
• Handle customer concerns and elevate when needed
• Follow established procedures while using good judgment when situations come up
• Maintain professional communication with clients, drivers, and coworkers

Skills

Phone skills

Written comms

Multitasking

Attention to detail

Computer skills

Excel

Problem-solving

Dependable

Education

High school diploma or GED

Job description

Customer Service Representative

Accurate Courier Services is looking for a dependable, detail-oriented Customer Service Representative to join our Cincinnati team.

We specialize in medical courier services, working with healthcare organizations to make sure time-sensitive deliveries get where they need to go. This is a fast-paced position where communication, attention to detail, and problem-solving matter.

What You’ll Do

• Answer incoming client calls, take orders, and provide delivery updates
• Review and process routed and on-demand delivery orders
• Monitor active routes and deliveries for delays or potential issues
• Complete Quality Assurance checks and follow up on missing or incomplete information
• Document customer and delivery information accurately
• Communicate with Dispatch and Operations to resolve issues
• Handle customer concerns and elevate when needed
• Follow established procedures while using good judgment when situations come up
• Maintain professional communication with clients, drivers, and coworkers

What We’re Looking For

• High school diploma or GED
• At least 1 year of customer service experience preferred
• Strong phone and written communication skills
• Comfortable working in a fast-paced environment
• Able to multitask and stay organized
• Strong attention to detail
• Comfortable using computers and learning new systems
• Basic Excel knowledge
• Able to problem-solve and make decisions
• Dependable and able to work scheduled shifts consistently
• Willing to work overtime when needed

Schedule

• Full-Time: 2:00 PM-10:00 PM
• Schedule will vary based on department needs
• Weekend availability is required
• Candidates must be available to work Saturdays and Sundays as scheduled

Pay

$17.00 per hour

This position is on-site at our Cincinnati location and is not remote.

If you’re dependable, comfortable on the phone, good at catching details, and can keep your head when things get busy, we’d love to hear from you.