Dispatcher – IT Service Desk

Uprite Services; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a detail-oriented Dispatcher to join their Service Team in San Antonio. This role is crucial as you'll be the first point of contact for clients, ensuring service requests are managed swiftly and efficiently. If you thrive in a fast-paced environment and love problem-solving, this is the perfect opportunity for you. You will coordinate with technical teams, maintain accurate records, and support various administrative tasks, all while contributing to a values-driven culture that emphasizes collaboration, growth, and making a real difference for clients. Join a team that is redefining IT services for small and mid-sized organizations.

Benefits

Collaborative team environment

Opportunities for career growth

Hands-on experience with top-tier tools

Qualifications

• 2+ years of experience in dispatching or scheduling, preferably in IT services.
• Strong communication and customer service skills are essential.

Responsibilities

• Handle inbound service requests via phone, email, and client portal.
• Triage and dispatch service tickets using ConnectWise.

Skills

Outstanding communication skills

Customer service skills

Multitasking ability

Attention to detail

Self-starter mindset

Education

2+ years of dispatching or scheduling experience

Tools

Microsoft Office

ConnectWise

Job description

At Uprite, we help Texas businesses, non-profits, and municipalities thrive by delivering secure, reliable, and modern IT services. Our mission is simple: partner with our clients to remove technology friction, so they can focus on what they do best. We’ve built our reputation on integrity, transparency, and a deep sense of responsibility—we call it The Uprite Way.

We’re proud to be recognized on the CRN MSP 500 list as one of the Pioneer 250, and we’re just getting started.

About the Role

We’re looking for a detail-oriented Dispatcher to join our Service Team in San Antonio. As the first point of contact for our clients, you'll play a critical role in making sure service requests are handled swiftly, efficiently, and with care. If you thrive in a fast-paced environment and enjoy helping people solve problems, this could be the perfect fit.

What You’ll Do

1. Be the friendly voice of Uprite, handling inbound service requests via phone, email, and our client portal.
2. Triage and dispatch service tickets using ConnectWise, ensuring prompt and accurate scheduling.
3. Coordinate with technical teams to keep service levels on track and clients in the loop.
4. Maintain detailed, accurate records of all client communications and support actions.
5. Support procurement processes, assist with inventory, and complete light administrative tasks.
6. Collaborate with internal teams to drive performance and meet SLA goals.

What You Bring

1. 2+ years of dispatching or scheduling experience (IT services preferred).
2. Outstanding communication and customer service skills.
3. Ability to multitask and prioritize in a high-call-volume environment.
4. Strong attention to detail and follow-through.
5. Comfort with Microsoft Office and ticketing systems (ConnectWise is a plus).
6. Self-starter mindset with a collaborative, team-first attitude.
7. Valid driver’s license and the ability to work onsite full-time.

Why Uprite?

1. A values-driven culture built on humility, unity, passion, servanthood, and thankfulness.
2. Supportive leadership and a collaborative team environment.
3. Opportunities to grow your career in one of the most resilient industries.
4. Hands-on experience with top-tier tools and systems.
5. A chance to make a real difference in the lives of our clients.

Ready to apply?
Join us and be part of a team that’s changing the way IT works for small and mid-sized organizations. Apply now to start your journey with Uprite.