Dispatcher – IT Service Desk

Uprite Services; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Dispatcher, where you'll be the friendly voice for clients, ensuring their service requests are handled swiftly and efficiently. In this dynamic role, you'll coordinate with technical teams, maintain accurate records, and support procurement processes. With a values-driven culture emphasizing humility and collaboration, this opportunity offers a chance to grow your career in a resilient industry while making a real difference for clients. If you're detail-oriented and thrive in a fast-paced environment, this could be the perfect fit for you.

Benefits

Collaborative Team Environment

Opportunities for Career Growth

Hands-on Experience with Top-tier Tools

Supportive Leadership

Qualifications

• 2+ years of dispatching or scheduling experience in IT services preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Handle inbound service requests via phone, email, and client portal.
• Triage and dispatch service tickets using ConnectWise.

Skills

Dispatching Experience

Customer Service Skills

Multitasking

Attention to Detail

Microsoft Office

Tools

ConnectWise

Job description

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About Uprite

At Uprite, we help Texas businesses, non-profits, and municipalities thrive by delivering secure, reliable, and modern IT services. Our mission is simple: partner with our clients to remove technology friction, so they can focus on what they do best. We’ve built our reputation on integrity, transparency, and a deep sense of responsibility—we call it The Uprite Way. We’re proud to be recognized on the CRN MSP 500 list as one of the Pioneer 250, and we’re just getting started.

About The Role

We’re looking for a detail-oriented Dispatcher to join our Service Team in San Antonio. As the first point of contact for our clients, you'll play a critical role in making sure service requests are handled swiftly, efficiently, and with care. If you thrive in a fast-paced environment and enjoy helping people solve problems, this could be the perfect fit.

What You’ll Do

1. Be the friendly voice of Uprite, handling inbound service requests via phone, email, and our client portal
2. Triage and dispatch service tickets using ConnectWise, ensuring prompt and accurate scheduling
3. Coordinate with technical teams to keep service levels on track and clients in the loop
4. Maintain detailed, accurate records of all client communications and support actions
5. Support procurement processes, assist with inventory, and complete light administrative tasks
6. Collaborate with internal teams to drive performance and meet SLA goals

What You Bring

1. 2+ years of dispatching or scheduling experience (IT services preferred)
2. Outstanding communication and customer service skills
3. Ability to multitask and prioritize in a high-call-volume environment
4. Strong attention to detail and follow-through
5. Comfort with Microsoft Office and ticketing systems (ConnectWise is a plus)
6. Self-starter mindset with a collaborative, team-first attitude
7. Valid driver’s license and the ability to work onsite full-time

Why Uprite?

• A values-driven culture built on humility, unity, passion, servanthood, and thankfulness
• Supportive leadership and a collaborative team environment
• Opportunities to grow your career in one of the most resilient industries
• Hands-on experience with top-tier tools and systems
• A chance to make a real difference in the lives of our clients

Ready to apply?

Join us and be part of a team that’s changing the way IT works for small and mid-sized organizations. Apply now to start your journey with Uprite.

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