Dispatcher III - Glenn, CA

Wilbur--ellis-Company; California (MO); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Vacation

Health benefits

Dental insurance

Vision insurance

Job summary

Wilbur-Ellis in the United States seeks a Dispatcher III to coordinate product shipments and support branch and distribution center operations. You will take calls, process orders, prepare shipments for pickup or delivery, and assist with inventory management.

You will contact trucking companies, manage weight tickets and shipping papers, respond to inquiries, and contribute to a safe, efficient dispatch operation using Microsoft Office and transit software.

Qualifications

• Ability to read, analyze, and interpret written procedures and reports in English.
• Ability to respond to common inquiries or complaints from customers, vendors, or employees.
• Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Coordinate product shipments and transfers between branches and distribution centers.
• Take calls, process orders, and prepare shipments for pickup or delivery.
• Contact trucking companies to coordinate shipments and instruct drivers on load requirements.
• Operate truck scale and complete weight tags, bills of lading, and hazardous materials shipping papers.
• Answer telephone and computer inquiries about product orders.
• Conduct physical inventory counts of products stored in warehouses and bulk storage areas.

Skills

Microsoft Office

Arithmetic skills

Customer service

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Transportation Management Systems

AI-powered tools (Microsoft Copilot)

Job description

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us!Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.“We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.”Role Overview:A Dispatcher III coordinates product shipments and transfers between branches and distribution centers as well as assisting in all aspects of customer service including product selection, order processing and inventory management.A Sample of What You’ll Do in this Role:Take calls, process orders, and prepare shipments for pickup or deliveryCoordinate transfers of products between branches and the main siteContact trucking companies to coordinate shipments and instruct drivers on the requirements of the loadsOperate truck scale and complete weight tags, bills of lading, and hazardous materials shipping papersAnswer telephone and computer inquiries about product ordersCommunicate directions and instructions, both verbally and in writing, to customers, vendors, other employees and the publicConduct physical inventory counts of products stored in warehouses and bulk storage areasCalculate total quantities of products by weight and/or volumetric measurementsPerform receptionist duties as needed by responding to calls and visitors in a professional mannerProcess incoming and outgoing mail, order and maintain office supplies, and maintain computer and other hard and soft filing systemsWork extended hours and flexible schedules are a requirement during the busy seasonWhat You Bring to the Role:Ability to read, analyze, and interpret written procedures and reports in EnglishAbility to respond to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applicationsAbility to define problems, collect data, establish facts, and draw valid conclusionsAbility to sit at a desk or computer terminal to perform writing, and keying/typing informationHigh school graduate or equivalentYour Digital & Technology Capabilities:Proficiency with Microsoft Office and computer systems to process orders, maintain records, manage shipping documentation, and respond to customer inquiriesAbility to analyze shipment, inventory, and operational data to support accurate decision-making and efficient dispatch operationsComfortable learning and utilizing new technologies, including transportation management systems, digital collaboration tools, workflow automation solutions, and AI-powered tools such as Microsoft Copilot to improve productivity and service levelsWhat Makes You a Great Fit:You are fluent in English, both verbal and writtenYou have solid communication skills on the telephone, two-way radio, and in personYou have good computer skills including knowledge of Microsoft OfficeYou have solid mathematical skillsYou have a customer service orientationYou have strong organizational skills with the ability to prioritize multiple assignmentsCompensation and Benefits:The base compensation for this position ranges from $22.98 to $30.68 per hour. Please note that wages may vary depending on skills and experience.This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Our Commitment to Diversity & Inclusion:Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.Wilbur-Ellis is a company you can be proud to call your employerWilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.Wilbur-Ellis is for and about peopleWilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.Wilbur-Ellis invests in the industry’s best workforceWilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.Follow our career social media accounts!Instagram: IG • TikTok: TikTok • Facebook: FB • LinkedIn: LinkedIn