Customer Service Rep III - Ord Bend, CA

Wilbur-Ellis; United States; Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Vacation & holidays

Health, dental, vision

Retirement plans

Employee benefits information link

Résumé du poste

Wilbur-Ellis, a 100-year-old family-owned leader in agriculture, is seeking a Customer Service Representative III. You will handle product selection, order processing, and inventory management while supporting warehouse activities as needed.

Join a collaborative team that values strong communication, accuracy, and leadership potential, with opportunities for growth and comprehensive benefits.

Qualifications

• 4+ years of experience in customer service or related roles.
• Proficiency with Microsoft Office Suite.
• Experience using JD Edwards or similar ERP system (JDE training provided).
• Ability to apply basic math concepts such as fractions, percentages, and ratios.
• Mobility to move across uneven terrain indoors and outdoors safely.

Responsabilités

• Handle product selection, order processing, and inventory management.
• Help in the warehouse including stocking and deliveries, forklift operation, and maintaining a safe environment.
• Respond to customer sales inquiries in a timely and accurate manner.
• Submit and code bills and invoices to AP for payment.
• Collaborate with Sales and Operations to maintain inventory levels.
• Conduct daily/monthly inventory cycle counts and annual inventory.
• Support Sales Team with accurate pricing and resolve inquiries.
• Prepare reports with minimal supervision.
• Act as informal team lead and complete administrative tasks.

Connaissances

Customer service

Interpersonal skills

Communication

Organizational skills

Leadership potential

Formation

High School Diploma or equivalent

Outils

JD Edwards ERP

Microsoft Office

Description du poste

Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

RoleOverview:

A Customer Service Representative IIIworks in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries,operatinga forklift,maintaininga safe and organized work environment, and supporting general branch needs.

ASample ofWhatYou’llDo inthisRole:

• Handleelectronic order entry and processingutilizingJD Edwards Enterprise Resource Planning (ERP) and AgVend software


• Respond to customer sales inquiries ina timely,accurate, andappropriate manner


• Submit and code bills and invoices totheAP department for payment


• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs


• Conduct daily/monthly inventory cycle counts and annual inventory


• Supportthe Sales Team with accuratecustomer pricing and quickly resolve any inquiries or concerns


• Preparereports with minimal supervision


• Act as informal team lead


• Ensure administrative tasks are completed

WhatYouBring totheRole:

• 4+ years of experience


• Proficiency with Microsoft Office Suite


• Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)


• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios


• Mobility to move freely across uneven terrain both indoors and outdoors safely


• High School Diploma or equivalent

Your Digital & Technology Capabilities:

• Proficiency with Microsoft Office Suite and the ability to learn and effectively utilize business systems such as JD Edwards ERP


• Comfort using digital collaboration and communication tools, including Microsoft Teams, to support customer service and cross-functional teamwork


• Ability to leverage data, reporting tools, and AI-powered productivity tools such as Microsoft Copilot to improve accuracy, efficiency, and decision-making

WhatMakesYouaGreatFit:

• You have strong interpersonal and effective communication skillsto influence and advise others


• You have good organizational skills with strong attention to detail


• You’re able to respond professionally to inquiries or complaints


• You read, write, and speak English fluently


• You desire to lead others

Compensation and Benefits:

• The base compensation for this position ranges from $22.98 to $30.68 per hour. Please note that wages may vary depending on skills and experience.


• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment to Diversity & Inclusion:

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry’s best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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