Customer Service Rep III - Ord Bend, CA

WECO Wilbur-Ellis Company LLC; Ordbend (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation & holidays

Health benefits

Dental plan

Vision plan

Mental health support

Retirement plans

Work-life balance

Job summary

WECO Wilbur-Ellis Company LLC is seeking a Customer Service Representative III to handle order processing, inventory management, and related customer service duties at our California location. The role may involve warehouse tasks, forklift operation, and cross-functional collaboration with Sales and Operations to ensure inventory meets customer needs.

Ideal candidates will have 4+ years of experience, proficiency in MS Office, and familiarity with JD Edwards or similar ERP systems.

Responsibilities

• Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) and AgVend software
• Respond to customer sales inquiries in a timely, accurate, and appropriate manner
• Submit and code bills and invoices to the AP department for payment
• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
• Conduct daily/monthly inventory cycle counts and annual inventory
• Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
• Prepare reports with minimal supervision
• Act as informal team lead
• Ensure administrative tasks are completed

Job description

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

Role Overview

A Customer Service Representative III works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.

A Sample of What You’ll Do in this Role

• Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) and AgVend software
• Respond to customer sales inquiries in a timely, accurate, and appropriate manner
• Submit and code bills and invoices to the AP department for payment
• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
• Conduct daily/monthly inventory cycle counts and annual inventory
• Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
• Prepare reports with minimal supervision
• Act as informal team lead
• Ensure administrative tasks are completed

What You Bring to the Role

• 4+ years of experience
• Proficiency with Microsoft Office Suite
• Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)
• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
• Mobility to move freely across uneven terrain both indoors and outdoors safely
• High School Diploma or equivalent

Your Digital & Technology Capabilities

• Proficiency with Microsoft Office Suite and the ability to learn and effectively utilize business systems such as JD Edwards ERP
• Comfort using digital collaboration and communication tools, including Microsoft Teams, to support customer service and cross-functional teamwork
• Ability to leverage data, reporting tools, and AI-powered productivity tools such as Microsoft Copilot to improve accuracy, efficiency, and decision-making

What Makes You a Great Fit

• You have strong interpersonal and effective communication skills to influence and advise others
• You have good organizational skills with strong attention to detail
• You’re able to respond professionally to inquiries or complaints
• You read, write, and speak English fluently
• You desire to lead others

Compensation and Benefits

The base compensation for this position ranges from $22.98 to $30.68 per hour. Please note that wages may vary depending on skills and experience.

This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.

Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment to Diversity & Inclusion

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific. Wilbur-Ellis is for and about people Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other. Wilbur-Ellis invests in the industry’s best workforce Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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Don’t have time to check out the opportunities? Connect with us and tell us what you are interested in. Each and every employee contributes to our shared success.

Join a team where YOU matter

Your unique experience, your values, your ideas, your goals, your contributions, your wellbeing, your family, your future, your community, your career and your growth.

LEARN MORE

Employee Benefits: Take home a competitive salary and benefits you and your family deserve – from 401(K) matching, medical, dental and vision coverage, paid vacation, work-life balance and more.

Purpose & Values

Our purpose is to provide the essentials for the world to thrive. No matter your role, every Wilbur-Ellis employee makes a real difference.

Talent Development

When you grow, we all grow. We’ll help you forge your own career pathway through continuous learning and skills development, mentorship programs, growth opportunities, business resource groups and career coaching.

A Culture That Cares

We are one of the largest family-owned, privately held companies in the world – which means as an employee you can enjoy the best of both worlds: The flexibility and close-knit culture of an independent company with the resources and reputation of 100+ years of business.

Diversity & Inclusion

We strive to build diverse teams and cultivate an environment where everyone feels welcome and is treated fairly. We believe that the inclusion of all backgrounds and ideas makes us stronger and creates a community of belonging.