Customer Service Rep III - Ord Bend, CA

Wilbur-Ellis; California; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation

Health/dental/vision

Retirement plans

Job summary

Wilbur-Ellis, a 100-year-old family-owned leader in agriculture, is seeking a Customer Service Representative III in California. You will handle order entry, product selection, and inventory management while supporting warehouse activities and cross-functional teams.

The role emphasizes accurate data entry, timely responses to customer inquiries, and collaboration with Sales and Operations to maintain stock levels.

Qualifications

• 4+ years of experience in customer service or related role.
• Proficiency with Microsoft Office Suite.
• Experience using JD Edwards or similar ERP system is preferred.
• The ability to apply basic math concepts such as fractions, percentages, and ratios.
• Mobility to move safely across various terrains indoors and outdoors.
• High School Diploma or equivalent is required.

Responsibilities

• Handle electronic order entry and processing using ERP systems.
• Respond to customer sales inquiries in a timely and accurate manner.
• Submit and code bills and invoices for payment.
• Maintain inventory levels with Sales and Operations to meet customer needs.
• Conduct daily/monthly inventory counts and annual inventory.
• Support pricing inquiries and resolve customer concerns.
• Prepare reports with minimal supervision and lead small teams.
• Perform general administrative tasks as needed.

Skills

Experience

Microsoft Office

JD Edwards/ERP

Mathematics

Mobility

English fluency

Education

High School Diploma or equivalent

Tools

JD Edwards ERP

Microsoft Office Suite

Job description

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

Role Overview

A Customer Service Representative III works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.

A Sample of What You’ll Do in this Role:

• Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) and AgVend software
• Respond to customer sales inquiries in a timely, accurate, and appropriate manner
• Submit and code bills and invoices to the AP department for payment
• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
• Conduct daily/monthly inventory cycle counts and annual inventory
• Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
• Prepare reports with minimal supervision
• Act as informal team lead
• Ensure administrative tasks are completed

What You Bring To The Role

• 4+ years of experience
• Proficiency with Microsoft Office Suite
• Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)
• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
• Mobility to move freely across uneven terrain both indoors and outdoors safely
• High School Diploma or equivalent

Your Digital & Technology Capabilities

• Proficiency with Microsoft Office Suite and the ability to learn and effectively utilize business systems such as JD Edwards ERP
• Comfort using digital collaboration and communication tools, including Microsoft Teams, to support customer service and cross-functional teamwork
• Ability to leverage data, reporting tools, and AI-powered productivity tools such as Microsoft Copilot to improve accuracy, efficiency, and decision-making

What Makes You a Great Fit

• You have strong interpersonal and effective communication skills to influence and advise others
• You have good organizational skills with strong attention to detail
• You’re able to respond professionally to inquiries or complaints
• You read, write, and speak English fluently
• You desire to lead others

Compensation and Benefits:

• The base compensation for this position ranges from $22.98 to $30.68 per hour. Please note that wages may vary depending on skills and experience.
• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment To Diversity & Inclusion

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis Is For And About People

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry’s best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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