Dispatcher III - Glenn, CA

Wilbur-Ellis; California; On-site; USD 32,000 - 43,000; Full time

Job summary

Wilbur-Ellis is seeking a Dispatcher III in California to coordinate shipments between branches and distribution centers, support customer service, and manage inventory. You will process orders, handle transfers, and liaise with trucking companies to ensure timely deliveries.

The role requires strong English communication, math skills, and proficiency with Microsoft Office. Flexibility for extended hours during peak seasons is expected.

Qualifications

• Ability to read, analyze, and interpret written procedures and reports in English.
• Ability to respond to inquiries from employees, customers, regulatory agencies, suppliers, etc.
• Ability to apply basic math concepts such as fractions, percentages, and ratios.
• Ability to sit at a desk or computer to perform writing and data entry.

Responsibilities

• Take calls, process orders, and prepare shipments for pickup or delivery.
• Coordinate transfers of products between branches and the main site.
• Contact trucking companies to coordinate shipments and instruct drivers on load requirements.
• Operate truck scale and complete weights, bills of lading, and hazardous materials papers.
• Answer inquiries about product orders via phone and computer.
• Communicate directions to customers, vendors, employees, and the public.
• Conduct physical inventory counts in warehouses and bulk storage areas.
• Calculate total quantities of products by weight or volume.
• Perform receptionist duties as needed.
• Process incoming/outgoing mail and maintain office supplies and filing systems.
• Work extended hours and flexible schedules during busy season.

Skills

Fluent English

Customer service orientation

Communication skills

Organizational skills

Numerical skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Transportation Management System (TMS)

Microsoft Copilot

Job description

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

“We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.”

Role Overview

A Dispatcher III coordinates product shipments and transfers between branches and distribution centers as well as assisting in all aspects of customer service including product selection, order processing and inventory management.

A Sample of What You’ll Do in this Role:

• Take calls, process orders, and prepare shipments for pickup or delivery
• Coordinate transfers of products between branches and the main site
• Contact trucking companies to coordinate shipments and instruct drivers on the requirements of the loads
• Operate truck scale and complete weight tags, bills of lading, and hazardous materials shipping papers
• Answer telephone and computer inquiries about product orders
• Communicate directions and instructions, both verbally and in writing, to customers, vendors, other employees and the public
• Conduct physical inventory counts of products stored in warehouses and bulk storage areas
• Calculate total quantities of products by weight and/or volumetric measurements
• Perform receptionist duties as needed by responding to calls and visitors in a professional manner
• Process incoming and outgoing mail, order and maintain office supplies, and maintain computer and other hard and soft filing systems
• Work extended hours and flexible schedules are a requirement during the busy season

What You Bring To The Role

• Ability to read, analyze, and interpret written procedures and reports in English
• Ability to respond to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.
• Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical applications
• Ability to define problems, collect data, establish facts, and draw valid conclusionsAbility to sit at a desk or computer terminal to perform writing, and keying/typing information
• High school graduate or equivalent

Your Digital & Technology Capabilities

• Proficiency with Microsoft Office and computer systems to process orders, maintain records, manage shipping documentation, and respond to customer inquiries
• Ability to analyze shipment, inventory, and operational data to support accurate decision-making and efficient dispatch operations
• Comfortable learning and utilizing new technologies, including transportation management systems, digital collaboration tools, workflow automation solutions, and AI-powered tools such as Microsoft Copilot to improve productivity and service levels

What Makes You a Great Fit

• You are fluent in English, both verbal and written
• You have solid communication skills on the telephone, two-way radio, and in person
• You have good computer skills including knowledge of Microsoft Office
• You have solid mathematical skills
• You have a customer service orientation
• You have strong organizational skills with the ability to prioritize multiple assignments

Compensation And Benefits

• The base compensation for this position ranges from $22.98 to $30.68 per hour. Please note that wages may vary depending on skills and experience.
• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment To Diversity & Inclusion

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis Is For And About People

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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