Customer Service Rep III - Ord Bend, CA

Wilbur--ellis-Company; California (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation benefits

Health insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Wilbur-Ellis is seeking a Customer Service Representative III to handle order entry, inquiries, and inventory support across the branch network. The role emphasizes accurate processing, filing, and cross-functional collaboration with Sales and Operations to ensure customer needs are met.

Ideal candidates bring 4+ years of experience, proficiency in Microsoft Office, and familiarity with JD Edwards ERP. Strong math, English fluency, and reliability are essential for success in a fast-paced

Qualifications

• 4+ years of experience in customer service or related roles.
• Proficiency with Microsoft Office Suite.
• Experience using JD Edwards or a similar ERP system.
• Strong math skills including fractions, percentages, and ratios.
• Fluent English with excellent communication skills.

Responsibilities

• Handle electronic order entry and processing using JD Edwards ERP and AgVend.
• Respond to customer sales inquiries promptly and accurately.
• Submit and code bills and invoices to AP for payment.
• Collaborate with Sales and Operations to maintain inventory levels.
• Conduct daily/monthly inventory cycle counts and annual inventory.
• Prepare reports with minimal supervision and support pricing inquiries.
• Act as informal team lead and ensure administrative tasks are completed.

Skills

Microsoft Office

JD Edwards

ERP systems

Math skills

English fluency

Education

High School Diploma

Tools

Microsoft Teams

Microsoft Copilot

Job description

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us!Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.“We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.”Role Overview:A Customer Service Representative III works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.A Sample of What You’ll Do in this Role:Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) and AgVend softwareRespond to customer sales inquiries in a timely, accurate, and appropriate mannerSubmit and code bills and invoices to the AP department for paymentWork closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needsConduct daily/monthly inventory cycle counts and annual inventorySupport the Sales Team with accurate customer pricing and quickly resolve any inquiries or concernsPrepare reports with minimal supervisionAct as informal team leadEnsure administrative tasks are completedWhat You Bring to the Role:4+ years of experienceProficiency with Microsoft Office SuiteExperience using JD Edwards or similar ERP system (JDE training will be provided if needed)The ability to accurately apply basic math concepts such as fractions, percentages, and ratiosMobility to move freely across uneven terrain both indoors and outdoors safelyHigh School Diploma or equivalentYour Digital & Technology Capabilities:Proficiency with Microsoft Office Suite and the ability to learn and effectively utilize business systems such as JD Edwards ERPComfort using digital collaboration and communication tools, including Microsoft Teams, to support customer service and cross-functional teamworkAbility to leverage data, reporting tools, and AI-powered productivity tools such as Microsoft Copilot to improve accuracy, efficiency, and decision-makingWhat Makes You a Great Fit:You have strong interpersonal and effective communication skills to influence and advise othersYou have good organizational skills with strong attention to detailYou’re able to respond professionally to inquiries or complaintsYou read, write, and speak English fluentlyYou desire to lead othersCompensation and Benefits:The base compensation for this position ranges from $22.98 to $30.68 per hour. Please note that wages may vary depending on skills and experience.This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Our Commitment to Diversity & Inclusion:Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.Wilbur-Ellis is a company you can be proud to call your employerWilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.Wilbur-Ellis is for and about peopleWilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.Wilbur-Ellis invests in the industry’s best workforceWilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.Follow our career social media accounts!Instagram: IG • TikTok: TikTok • Facebook: FB • LinkedIn: LinkedIn