Dispatcher - HVAC Technicians

UGI HVAC; Exton (PA); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Friendly team-oriented atmosphere

Excellent medical, vision, and dental insurance

401(k) plan with company match

Paid time off

Job summary

A leading HVAC service provider in Exton is seeking a Dispatcher to schedule and route technicians efficiently. The ideal candidate will possess dispatch experience, strong communication skills, and a commitment to exceptional customer service. Responsibilities include coordinating logistics, managing technician workloads, and assisting service team members. An attractive hourly pay range of $18-$23 and comprehensive benefits are offered. This role requires in-office work five days a week.

Qualifications

• Experience in dispatching services required.
• Able to work in a fast-paced environment.
• Flexibility to work overtime is a must.

Responsibilities

• Schedule and route technicians based on skill and availability.
• Notify customers when parts arrive.
• Manage workload to achieve compliance goals.

Skills

Dispatch Experience

Quick Thinker

Exceptional customer service

Strong communication skills

Knowledge of Word, Excel, Outlook

Education

High school diploma or equivalent

Tools

Wennsoft

Click

Job description

UGI Exton
180 Sheree Blvd
Exton, PA 19341, USA

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020. HomeServe, a certified Great Place to Work, values honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment.

The primary role of the Dispatcher is to schedule and route technicians based on skill levels, job requirements, and availability by service territory.

The hourly pay range for this role is $18-$23/hour and comes with an impressive full suite of benefits, listed below.

Responsibilities

• Notify customers when parts arrive and coordinate the logistics to install parts.
• Utilize system software to communicate to Customer Service Representatives of scheduling capabilities.
• Assist Service Technicians, Supervisors, Managers and Customer Service Representatives daily.
• Manage technician’s workload to achieve compliance goals.
• Communicate any service concern /issues.
• Responsible for creating work orders, dispatching technicians, and communicating with customers.
• Must remain agile and ready to handle sudden route changes or delivery issues.

Requirements

• Dispatch Experience
• Quick Thinker
• Able to work in a fast pace environment
• Enjoy Providing exceptional customer service
• Flexibility to work overtime
• Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows
• High school diploma or equivalent
• Familiarity with the operation of HVAC Systems a plus. IE: Wennsoft / Click
• Ability to work in the Exton office 5 days a week

Benefits

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team-oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Paid time off
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

HomeServe USA is an equal opportunity employer.

#HSES

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.