Dispatcher - ETA/WMR

Coastal Elite Pro; Tinley Park (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Coastal Elite Pro in Tinley Park, IL seeks a dedicated Dispatcher to oversee road service operations and ensure excellent customer support, focusing on ADA paratransit services.

You will manage real-time service delivery, coordinate with Operators and providers, respond to disruptions, and ensure compliance with ADA/FTA and safety standards; also handle additional duties as assigned.

Qualifications

• High School Diploma or GED; technical degree preferred.
• 3-5 years of dispatching experience.
• Strong verbal, interpersonal and customer service skills.
• Problem-solving and analytical abilities.
• Flexibility to work shifts or varied schedules.
• Subject to drug testing.

Responsibilities

• Oversee real-time ADA paratransit service delivery and adjust services as needed.
• Communicate effectively with Operators, service providers, clients, and customers.
• Respond promptly to service disruptions and emergencies.
• Ensure compliance with ADA, FTA, and safety standards.
• Perform additional duties as assigned.

Skills

Strong verbal interpersonal skills

Customer service skills

Problem-solving

Analytical abilities

Flexibility to work shifts

Education

High School Diploma or GED

Job description

We are seeking a dedicated Dispatcher responsible for overseeing road service operations and providing excellent customer support.

Key Duties Include

• Managing real-time ADA paratransit service delivery and adjusting services as needed
• Communicating effectively with Operators, service providers, clients, and customers
• Responding promptly to service disruptions and emergencies
• Ensuring compliance with ADA, FTA, and safety standards
• Performing additional duties as assigned

Qualifications And Skills

• High School Diploma or GED, with a technical degree preferred
• 3-5 years of dispatching experience
• Strong verbal, interpersonal, and customer service skills
• Problem-solving and analytical abilities
• Flexibility to work shifts or varied schedules
• Subject to drug testing

Physical Requirements Include

• Prolonged sitting (up to 6-8 hours)
• Ability to push/pull objects up to 25 lbs and lift up to 50 lbs
• Occasional bending, kneeling, or crouching

This role requires adherence to a drug-free workplace, with eligibility to work in the U.S. without sponsorship and successful completion of a pre-employment drug screen.