Niles, IL - Brenden - Dispatcher

Fountain; Niles (IL); On-site; USD 29,265 - 41,681; Full time

Benefits offered by this job

Exceptional Medical, Dental, and Vision Insurance

401(k) with employer match

Employee Assistance Program

Paid time off and holidays

Job summary

A leading transportation services company in Niles, IL is seeking an experienced professional to oversee drivers and manage customer interactions. Responsibilities include monitoring routes, resolving concerns, and ensuring adherence to safety regulations. Ideal candidates should possess excellent communication skills, attention to detail, and experience in a dispatch or customer service role. The role offers competitive pay and exceptional health benefits, making it a great opportunity for motivated individuals looking to advance their careers.

Qualifications

• 1+ years of experience in dispatch, call center, customer service, or hospitality.
• Ability to manage multiple software programs while working.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor drivers and communicate instructions for pick-ups and drop-offs.
• Investigate and resolve customer concerns effectively.
• Ensure compliance with safety and administrative policies.

Skills

Detail-oriented

Organizational skills

Communication skills

Microsoft Office Suite proficiency

Experience in dispatch or customer service

Tools

Transportation Management System (TMS)

Job description

Address 5990 W Touhy Ave, Niles, IL 60714, USA

Compensation $25.75 - $25.75/hour

Job Description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visitwedriveu.com to learn more about our company, clients and career opportunities.

Shift Hours

To Be Determined

Duties and Responsibilities

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as neededRecord incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply

Skills Required and Physical Demands

• 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.