Dispatcher & Customer Service Specialist: Scheduling

1-800-plumber-careers; Fair Lawn (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

1-800-Plumber-Careers in Fair Lawn, NJ is seeking a motivated office professional to support daily operations. The role includes answering calls, dispatching to technicians, basic accounting tasks, and various clerical duties to ensure smooth office functioning.

Candidates should have a courteous demeanor, strong communication skills, and the ability to greet visitors and manage phone inquiries efficiently. This is a customer-focused position with opportunities for advancement.

Qualifications

• Courteous and pleasant demeanor.
• Greet visitors to the building.
• Perform clerical and mail processes.
• Take inbound calls and be the first impression for the customer.
• Excellent communication to ensure customer satisfaction.
• Phone answered by the 3rd ring with approved greeting.
• Technician scheduling.
• Handle invoice process.
• Enable calls to answering service after hours.
• Additional duties as directed by owners/manager.

Responsibilities

• Answer calls and dispatch to technicians.
• Perform basic accounting and clerical duties.
• Maintain customer-focused communications for a high-quality experience.
• Use basic computer skills to support office operations.

Skills

Communication skills

Inbound calls

Clerical tasks

Tools

Computer skills

Job description

1-800-Plumber-Careers in Fair Lawn, NJ is seeking a motivated office professional to support daily operations. The role includes answering calls, dispatching to technicians, basic accounting tasks, and various clerical duties to ensure smooth office functioning.

Candidates should have a courteous demeanor, strong communication skills, and the ability to greet visitors and manage phone inquiries efficiently. This is a customer-focused position with opportunities for advancement.