Customer Service Representative

Game Kings; High Point (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Paid time off

Job summary

Game Kings in High Point, NC is seeking a motivated office assistant to handle daily administrative tasks and customer interactions. You will answer inbound calls, dispatch calls to technicians, and assist with light accounting and mail processes to keep operations running smoothly.

The ideal candidate demonstrates a friendly demeanor, strong communication, and reliability. You will greet visitors, manage scheduling for technicians, and ensure accurate information is captured during calls,

Qualifications

• Answer inbound calls and greet customers with a friendly, professional manner.
• Assist with dispatching technicians to service requests.
• Perform clerical and mail processes in a busy office.
• Handle basic invoicing and accounting tasks as needed.
• Maintain a high quality customer experience for every interaction.

Responsibilities

• Answer inbound calls and be the first impression for customers.
• Dispatch calls to technicians and coordinate scheduling.
• Handle invoice processing and basic clerical duties.
• Assist with mail handling and office tasks as directed by management.
• Ensure phone is answered by the third ring with approved greeting.

Skills

Basic computer skills

Courteous demeanor

Strong communication

Scheduling

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

Requirements:

• Have a courteous and pleasant demeanor
• Greet visitors to the building
• Perform clerical and mail processes
• Take inbound calls being the first impression for the customer.
• Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
• Make sure the phone is answered by the 3rd ring using the approved greeting each time.
• Technician Scheduling
• Handles Invoice Process
• Enable calls to answering service at end of day.
• Additional duties as directed by owners/manager

Other requirements:

• Clean Background
• Pass Drug Test
• Reliable Transportation
• Active Cell Phone
• Driver's License